SoulCycle
Roles and Responsibilities
- Foster the SoulCycle Community and Culture in your studio
- Set the weather in your studio so your team loves to come to work
- Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspire their team to uphold high hospitality standards and our core values
- Build and foster relationships in your studio, with your instructors and local community
- Acknowledge your team’s wins and show gratitude
Business Acumen
- Develop holistic business plans that encompass ridership and retail goals
- Analyze and manage studio profit and loss statements
- Identify and execute opportunities with corporate partnerships and community impact
- Ensure that all company‑wide initiatives are executed in your studio
- Develop and execute new rider acquisition and retention plans alongside marketing partner
Building Effective Teams
- Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
- Provide in‑the‑moment feedback and coaching to your team when necessary
- Oversee the onboarding, training and development of all new ASMs and part‑time hires
- Continuously identify and develop high potential employees
- Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
Learning on the Fly
- Be an expert on studio specific and company‑wide operational procedures and policies
- Seamlessly transition yourself, team, and studio to new ways of working and processes
- Be open to, embrace and manage change within your studio and your team
Creative Problem Solving
- Confidently manage conflict in high pressure situations
- Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
- Proactively identify and address difficult situations
Qualifications
- Must have superior customer service and hospitality skills
- Must be highly organized with the ability to prioritize multiple tasks with tight deadlines
- Strong ability to communicate clearly with team members, clients, and senior management
- Must be able to work flexible/non‑traditional hours including weekends and some holidays
- Personal passion for fitness and/or the SoulCycle brand is required
Pay Transparency: $60k - $69k
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
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