Infosys
Job Description
Infosys is seeking a seasoned Video Streaming‑Project Manager to own and drive the end‑to‑end operations program for our Streaming Support Services. This role demands a proactive leader who can manage service reliability, lead incident and change management, and continuously improve operational processes across OTT platforms.
Required Qualifications
Candidate must be located within commuting distance of Los Angeles, CA or be willing to relocate; may require project travel.
Bachelor’s degree or foreign equivalent from an accredited institution, or equivalent progressive experience.
At least 7 years of Information Technology experience.
Experience in Media/Video domain with end‑to‑end knowledge of video platforms, products and operations back office.
Proven experience in Streaming operations, including monitoring and controlling OTT content delivery environments.
Knowledge and usage of ABR protocols such as HLS and DASH.
Experience with CDN technologies and providers.
Proficiency in Video Monitoring tools such as Ineoquest, Harmonic VOS and visualization tools such as Grafana.
Proficiency in ITSM tools (e.g., ServiceNow) for documentation, issue tracking, and knowledge management.
Experience in alert management and service ownership, especially for OTT Stream applications.
Strong analytical skills to identify trends, gaps, and opportunities for improvement.
Preferred Skills
Proficient in monitoring tools and dashboards, focused on continuous enhancement.
Proven track record of process improvements that enhance operational efficiency and service reliability.
Experience collaborating with engineering/development teams to drive automation and operational feedback loops.
Understanding of cloud and modern infrastructure technologies, e.g., AWS, Kubernetes, Docker, CDN, Microservices, and databases.
Strong leadership and stakeholder management skills, guiding support and development teams.
Excellent communication skills, able to represent the team and align cross‑functional efforts.
Commitment to continuous quality and process improvement in collaboration with other departments.
Self‑directed and resourceful work ethic, strong sense of ownership and initiative.
Job Requirements The role entails extended computer time, use of telephone, email, or face‑to‑face communication. Travel may be required.
Candidates authorized to work in the United States without employer‑based visa sponsorship are welcome to apply. Infosys cannot provide immigration sponsorship for this role.
Benefits
Medical, Dental, Vision, and Life Insurance
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
Location Los Angeles, CA, USA
Salary Range: $93,075 – $132,661
EEO Statement Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
About Infosys Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Required Qualifications
Candidate must be located within commuting distance of Los Angeles, CA or be willing to relocate; may require project travel.
Bachelor’s degree or foreign equivalent from an accredited institution, or equivalent progressive experience.
At least 7 years of Information Technology experience.
Experience in Media/Video domain with end‑to‑end knowledge of video platforms, products and operations back office.
Proven experience in Streaming operations, including monitoring and controlling OTT content delivery environments.
Knowledge and usage of ABR protocols such as HLS and DASH.
Experience with CDN technologies and providers.
Proficiency in Video Monitoring tools such as Ineoquest, Harmonic VOS and visualization tools such as Grafana.
Proficiency in ITSM tools (e.g., ServiceNow) for documentation, issue tracking, and knowledge management.
Experience in alert management and service ownership, especially for OTT Stream applications.
Strong analytical skills to identify trends, gaps, and opportunities for improvement.
Preferred Skills
Proficient in monitoring tools and dashboards, focused on continuous enhancement.
Proven track record of process improvements that enhance operational efficiency and service reliability.
Experience collaborating with engineering/development teams to drive automation and operational feedback loops.
Understanding of cloud and modern infrastructure technologies, e.g., AWS, Kubernetes, Docker, CDN, Microservices, and databases.
Strong leadership and stakeholder management skills, guiding support and development teams.
Excellent communication skills, able to represent the team and align cross‑functional efforts.
Commitment to continuous quality and process improvement in collaboration with other departments.
Self‑directed and resourceful work ethic, strong sense of ownership and initiative.
Job Requirements The role entails extended computer time, use of telephone, email, or face‑to‑face communication. Travel may be required.
Candidates authorized to work in the United States without employer‑based visa sponsorship are welcome to apply. Infosys cannot provide immigration sponsorship for this role.
Benefits
Medical, Dental, Vision, and Life Insurance
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
Location Los Angeles, CA, USA
Salary Range: $93,075 – $132,661
EEO Statement Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
About Infosys Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
#J-18808-Ljbffr