University of Houston - Downtown is hiring: Supervisor, Library Computer Lab in

Department & Salary Library $43,001-$44,500 Job Summary The Supervisor, Library Computer Lab oversees the operation of the library's computer lab and the study room management system, ensuring that they function in a smooth and efficient manner. Duties Ensures the smooth and efficient functioning of the library, processing requests, explaining policies, resolving complaints, solving problems, circulating materials, and carrying out any other necessary customer service and administrative tasks Provides technical assistance to faculty, staff, and students regarding using supported software applications and hardware in the library's computer lab Promotes computer literacy in the university Manages the library's study room booking system, including explaining and enforcing policies and procedures, troubleshooting equipment, and circulating key cards Troubleshoots hardware and software problems in the lab; coordinates the maintenance and repair of equipment with the technical librarians and IT department Orders office supplies for the lab Collects cash from the add-value machine and deposits it at the cashier's office Trains Library Assistants on policies and procedures specific to the Library Computer lab and related areas, including customer service; trains and supervises all student workers at the Library Computer lab Develops lab operation procedures, including assessment and statistics, in collaboration with supervisors Marginal Duties Performs all other duties as assigned Supervisory Responsibilities Direct Reports: Supervises student workers Delegation of Work: Delegates work to student workers Supervision Given: Trains and counsels subordinate(s). Does not conduct performance evaluations, but opinion is considered when a supervisor is making hiring, promotion, and dismissal decisions Qualifications Associate's degree Minimum of one (1) year of related job experience None required Preferred Qualifications Library experience Customer service experience Office software and printer troubleshooting experience Knowledge, Skills and Abilities Knowledge of the operations of a library computer lab, and the related trends, issues, and accepted practices Good technical skills, including proficiency in MS Office, Springshare, and Canvas Strong analytical and problem solving skills Excellent interpersonal and communication skills Advanced customer service skills; good problem solving skills Ability to operate and troubleshoot printers and scanners Ability to explain policies and procedures Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community Work Location and Physical Demands Works in an office environment Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks Must have precise hand-eye coordination and the ability to identify and distinguish colors Must have the ability to move items of up to 20lbs The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply. #J-18808-Ljbffr