Rowan
About This Role
Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear‑piercing experience. Your nursing expertise will be used to perform piercings with care and precision while building trust and excitement for every customer.
Responsibilities
Customer Service
Create magical customer experiences by combining top‑notch clinical care with a celebratory atmosphere during each piercing session.
Ensure customer safety, comfort, and smooth flow of care.
Communicate confidently, clearly, and professionally with clients throughout their piercing experience.
Educate customers on after‑care and promote Rowan's After Care products.
Conduct thorough ear evaluations to find the perfect earring placement and offer personalized styling advice.
Monitor the customer experience, quickly addressing and resolving any issues to maintain clinical standards.
Maintain a sterile and aseptic environment at the nurse station and on the procedure tray.
Studio Support
Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful atmosphere.
Fill shifts as needed and maintain flexibility.
Mentor and train new nurses, including shadowing piercing services and observing customer interactions.
Report operational concerns promptly and work with management to resolve them.
Inventory and Supplies
Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are stocked and ready for customer needs.
Sterilize jewelry and needle piercing instruments to maintain safety and cleanliness.
Studio Operations
Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.
Sales
Support studio metrics, including revenue growth, piercings per hour, increased average order value, and overall sales.
Promote Rowan After Care and hypoallergenic non‑piercing jewelry to encourage healing and additional revenue.
Reporting and Communication
Address and escalate operational concerns promptly, ensuring clear communication with management and the team.
Qualifications
Active RN or LPN/LVN license
Professional and engaging customer care approach
Warm, friendly, team player with an entrepreneurial spirit
Excited to create celebratory, memorable experiences for customers
Skilled in providing both technical and non‑technical information to customers and community members
Interest in a retail environment with sales goals
Obsessive attention to detail
Availability for a flexible schedule, including peak times, holidays, and weekends
Open to all experience levels; newly licensed nurses welcome. Training in pediatrics and/or ear piercing is a plus.
Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer
Benefits and Perks
Compensation: $24 per hour + 100% of earned tips; full training may add up to $25 per hour in tips.
Paid accrued vacation and sick time for full‑time employees
Medical/Dental/Vision health plan for full‑time employees
Employee Assistance Program (EAP) resources
401(k) and Roth IRA plans
Generous employee discounts on products and services
Team Member Referral Bonus plan for studio positions
Equal Opportunity Employer
Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, military or veteran status, or any other characteristic protected by law.
We may use artificial intelligence tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
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