AUDIO VISUAL TECHNICIAN (ON CALL) Job at Compass Group Canada in Falls Church

We are hiring immediately for on‑call AUDIO VISUAL TECHNICIAN positions.

Location: Firstwave On‑call – 1680 Capital One Drive, McLean, VA 22102. Online applications accepted only.

Schedule: On‑call schedule; days and hours may vary.

Pay Range: $25.00 per hour to $40.00 per hour.

Job Summary

Ensures all audio‑visual requirements requested by clients are met and interfaces various types of audio‑visual, communication, and presentation technology. Maintains positive customer relationships and ensures timely responses to all inquiries for space or service needs.

Essential Duties and Responsibilities

• Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the required time and place.
• Provides problem escalation support and issue resolution; follows up on service challenges and works with the manager to take corrective action.
• Provides technical assistance for all meetings and customers that require tech services for their events.
• Follows SOPs for audio‑visual support, as provided by the AV Manager and Director of Technology and Operations.
• Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
• Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
• Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
• Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
• Educates the staff and customers on the basics of all AV equipment in the facility.
• Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
• Communicates with co‑workers and service partners to ensure updated information is shared.
• Assists with conference room set‑ups, break down and any other areas where assistance is needed.
• Keeps the A/V storerooms organized and well managed.
• Performs other duties as assigned.

Qualifications

• Minimum of one year of experience supporting audio‑visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Benefits

Full‑time and part‑time positions offer retirement plan, health and wellness programs, discount marketplace, identity theft protection, pet insurance, voluntary benefits including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and choice auto and home program.

Full‑time positions also include medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance program, flexible spending accounts.

Equal Opportunity

Compass Group is an equal opportunity employer. All applicants and associates are treated fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other protected classifications.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.

Req ID: 1482981