Event Technician, Audio Visual - The Cooper Hotel Job at Encore in Charleston

Event Technician, Audio Visual - The Cooper Hotel

Position Overview

A Technician is responsible for the set up and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Ensure flawless event execution through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strive to exceed the expectations and needs of internal and external customers.
• Maintain a positive relationship with all clients through effective communication.
• Meet with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/client relationship.
• Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem‑solve equipment and software issues.
• Handle equipment challenges and changes in a timely and professional manner.
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interact with other staff and outside vendors for equipment.
• Increase revenue by utilizing floor up‑selling techniques.
• Work with clients to finalize invoices.
• Complete order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Hospitality
• Ownership
• Instills Trust
• Safety Conscious
• Action Oriented
• Tech Savvy
• Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching above your head: 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

• 0 – 15 lbs: Continuously (lifting)
• 16 – 50 lbs: Frequently (lifting)
• 51 – 100 lbs: Occasionally (lifting)
• Over 100 lbs: Occasionally (lifting)

• 0 – 15 lbs: Continuously (carrying)
• 16 – 50 lbs: Frequently (carrying)
• 51 – 100 lbs: Occasionally (carrying)
• Over 100 lbs: Never (carrying)

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

• 0 – 15 lbs: Continuously (pushing/pulling)
• 16 – 50 lbs: Frequently (pushing/pulling)
• 51 – 100 lbs: Frequently (pushing/pulling)
• Over 100 lbs: Occasionally (pushing/pulling)

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Other Information

Hourly Pay Range: $16.60 – $20.33. Compensation is determined based on qualifications and may include overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families (benefits options available worldwide). We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. (Commitment to inclusivity and belonging available).

Seniority level: Entry level

Employment type: Full‑time

Job function: Design, Art/Creative, Information Technology

Industries: Events Services