Mechanical Service Writer
Snider Fleet Solutions, Raleigh, North Carolina, United States, 27601
Overview
Mechanical Service Writer
role at
Snider Fleet Solutions . Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location trucking fleets. In addition to in-shop services, we also offer 24/7 emergency roadside assistance. You’ll be working with people who put everything they’ve got into their jobs and who love being on a winning team.
We go the extra mile in everything we do. We offer a range of benefits to our team members including PTO, career advancement opportunities, 401(k) retirement planning, profit sharing, and comprehensive medical benefits.
Responsibilities
Estimate heavy-duty truck and trailer mechanical jobs (parts and labor).
Bill service tickets as required.
Communicate with vendors regarding parts pricing and availability and place orders.
Maintain constant communication with mechanics on labor and time, and with customers on estimated job cost, lead time, and scheduling.
Support the service team in a fast-paced environment with emphasis on urgency and clear communication.
Typical Day
Estimate service tickets
Order parts
Process and return items as needed
Provide customer support
Direct communication with technicians, customers, and vendors
Adhere to all safety programs
Assist in service billing
Work Environment Work will be a combination of office and service shop/warehouse at one of our commercial/industrial tire and/or mechanical truck service centers. The site may expose you to fumes or airborne particles, moving mechanical parts/equipment, and moderate to high noise levels.
Qualifications Education or Experience
Associate's Degree in Business or related field; four-year degree preferred and/or equivalent work experience.
At least 2 years of experience within the industry or a related management position.
Skills and Abilities
Ability to pass background check and drug screen.
Strong organizational and time management skills with attention to detail.
Understanding of VMRS codes and TMC recommended practices.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and ability to learn other software (AS400, SAP, BTN, etc.).
Excellent customer service and communication skills (written and verbal).
Ability to use standard office equipment and handle confidential information.
Ability to work independently and as part of a team; initiative and reliability.
Ability to meet month-end, quarter-end, and year-end deadlines; willingness to work overtime as needed.
Analytical skills to interpret data and support decision-making.
Experience with Paylocity is a plus; supplier-specific product knowledge is helpful.
Benefits
Paid Time Off (PTO) – personal, holiday, sick and vacation
Career advancement opportunities
401(k) retirement planning
Profit sharing
Medical
Dental
Vision
Employer-Paid Life and Short Term Disability
And More
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Truck Transportation
Apply today to join our winning team.
#J-18808-Ljbffr
Mechanical Service Writer
role at
Snider Fleet Solutions . Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location trucking fleets. In addition to in-shop services, we also offer 24/7 emergency roadside assistance. You’ll be working with people who put everything they’ve got into their jobs and who love being on a winning team.
We go the extra mile in everything we do. We offer a range of benefits to our team members including PTO, career advancement opportunities, 401(k) retirement planning, profit sharing, and comprehensive medical benefits.
Responsibilities
Estimate heavy-duty truck and trailer mechanical jobs (parts and labor).
Bill service tickets as required.
Communicate with vendors regarding parts pricing and availability and place orders.
Maintain constant communication with mechanics on labor and time, and with customers on estimated job cost, lead time, and scheduling.
Support the service team in a fast-paced environment with emphasis on urgency and clear communication.
Typical Day
Estimate service tickets
Order parts
Process and return items as needed
Provide customer support
Direct communication with technicians, customers, and vendors
Adhere to all safety programs
Assist in service billing
Work Environment Work will be a combination of office and service shop/warehouse at one of our commercial/industrial tire and/or mechanical truck service centers. The site may expose you to fumes or airborne particles, moving mechanical parts/equipment, and moderate to high noise levels.
Qualifications Education or Experience
Associate's Degree in Business or related field; four-year degree preferred and/or equivalent work experience.
At least 2 years of experience within the industry or a related management position.
Skills and Abilities
Ability to pass background check and drug screen.
Strong organizational and time management skills with attention to detail.
Understanding of VMRS codes and TMC recommended practices.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and ability to learn other software (AS400, SAP, BTN, etc.).
Excellent customer service and communication skills (written and verbal).
Ability to use standard office equipment and handle confidential information.
Ability to work independently and as part of a team; initiative and reliability.
Ability to meet month-end, quarter-end, and year-end deadlines; willingness to work overtime as needed.
Analytical skills to interpret data and support decision-making.
Experience with Paylocity is a plus; supplier-specific product knowledge is helpful.
Benefits
Paid Time Off (PTO) – personal, holiday, sick and vacation
Career advancement opportunities
401(k) retirement planning
Profit sharing
Medical
Dental
Vision
Employer-Paid Life and Short Term Disability
And More
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Truck Transportation
Apply today to join our winning team.
#J-18808-Ljbffr