TruckPro, LLC
Hybrid Service Writer / Diesel Mechanic
TruckPro, LLC, Richmond, Virginia, United States, 23214
Hybrid Service Writer / Diesel Mechanic
TruckPro is seeking a professional who will serve as the primary point of contact for customers, handling all aspects of service intake and communication, and performing hands‑on repairs on diesel‑powered vehicles and equipment. This dual‑role position requires effective customer service skills and expertise in diesel engine diagnosis, maintenance, and repair.
Benefits
Competitive Pay
Paid Training
Employee Referral Bonus
Medical, Dental and Vision
401K – with company match
Paid Time Off – NO WAITING PERIOD
Paid Holidays
Safety Boot Purchase Reimbursement
Unique company culture that values its people
Service Writer Responsibilities
Greet customers, listen to their descriptions of vehicle problems, and ask probing questions to diagnose issues
Translate customer concerns and symptoms into detailed, accurate repair orders for the shop's records
Provide comprehensive and transparent cost estimates for parts and labor, and obtain customer authorization before beginning repairs
Communicate proactively with customers throughout the repair process, providing updates on progress, explaining complex repairs in simple terms, and notifying them of any changes to the estimate or timeline
Process invoices, handle billing, and ensure all warranty paperwork is completed correctly
Schedule service appointments and manage the shop's workflow to ensure efficient operations
Coach, train, and mentor mechanics/technicians
Diesel Mechanic Responsibilities
Perform diagnostic tests using specialized software and tools to identify mechanical and electrical problems in diesel engines, transmissions, and other vehicle systems
Conduct thorough inspections and follow a diagnostic checklist to ensure all critical parts of heavy‑duty trucks, construction equipment, or other diesel‑powered machinery are examined
Perform preventative and routine maintenance, including oil changes, fluid level checks, wheel balancing, and tire rotation
Repair or replace faulty components, such as engines, brake systems, steering mechanisms, and electrical systems, using hand and power tools
Perform welding and driveline repairs (requires hot‑work awareness)
Test‑drive vehicles after repairs to ensure they operate correctly and have been fixed to standard
Maintain a clean and safe work environment, adhering to all safety regulations and disposal procedures
Qualifications
Comprehensive understanding of service operations in the heavy‑duty truck industry (Prior experience as a service writer or service advisor is highly desirable)
5+ years hands‑on experience as a diesel mechanic or technician (within heavy‑duty industry required)
Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical customers
Solid knowledge of diesel engine systems, repair procedures, and maintenance protocols
Proficiency with diagnostic software, shop management systems, and basic office software (i.e., diesel laptop, Eaton, Bendix, ABS Brakes, JPro)
Excellent organizational and problem‑solving skills, with the ability to multitask in a fast‑paced environment
A valid driver's license and a clean driving record (required)
Current or ability to obtain at company expense: CDL Class B or Class A (required)
Relevant certifications, such as those from the National Institute for Automotive Service Excellence (ASE), are a plus
A degree or certification in diesel technology, or a related field (preferred)
Proficient with MS Office Suite products with ability to conduct basic tasks in Excel
Physical Requirements
The work is active
Typically the associate will lift, pull and move heavy‑duty truck parts that may exceed 50 lbs
The associate will also do the following throughout the day: walking, bending, twisting, stepping, stooping, reaching, lifting, and pushing
Work Environment
While performing the primary duties of the job, the associate will be regularly exposed to dirt, dust, fumes, and noise and temperature variances
E‑Verify & EEO Statement TruckPro validates right to work using E‑Verify. TruckPro will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization.
"TruckPro is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information, or any other characteristic protected by law."
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Benefits
Competitive Pay
Paid Training
Employee Referral Bonus
Medical, Dental and Vision
401K – with company match
Paid Time Off – NO WAITING PERIOD
Paid Holidays
Safety Boot Purchase Reimbursement
Unique company culture that values its people
Service Writer Responsibilities
Greet customers, listen to their descriptions of vehicle problems, and ask probing questions to diagnose issues
Translate customer concerns and symptoms into detailed, accurate repair orders for the shop's records
Provide comprehensive and transparent cost estimates for parts and labor, and obtain customer authorization before beginning repairs
Communicate proactively with customers throughout the repair process, providing updates on progress, explaining complex repairs in simple terms, and notifying them of any changes to the estimate or timeline
Process invoices, handle billing, and ensure all warranty paperwork is completed correctly
Schedule service appointments and manage the shop's workflow to ensure efficient operations
Coach, train, and mentor mechanics/technicians
Diesel Mechanic Responsibilities
Perform diagnostic tests using specialized software and tools to identify mechanical and electrical problems in diesel engines, transmissions, and other vehicle systems
Conduct thorough inspections and follow a diagnostic checklist to ensure all critical parts of heavy‑duty trucks, construction equipment, or other diesel‑powered machinery are examined
Perform preventative and routine maintenance, including oil changes, fluid level checks, wheel balancing, and tire rotation
Repair or replace faulty components, such as engines, brake systems, steering mechanisms, and electrical systems, using hand and power tools
Perform welding and driveline repairs (requires hot‑work awareness)
Test‑drive vehicles after repairs to ensure they operate correctly and have been fixed to standard
Maintain a clean and safe work environment, adhering to all safety regulations and disposal procedures
Qualifications
Comprehensive understanding of service operations in the heavy‑duty truck industry (Prior experience as a service writer or service advisor is highly desirable)
5+ years hands‑on experience as a diesel mechanic or technician (within heavy‑duty industry required)
Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical customers
Solid knowledge of diesel engine systems, repair procedures, and maintenance protocols
Proficiency with diagnostic software, shop management systems, and basic office software (i.e., diesel laptop, Eaton, Bendix, ABS Brakes, JPro)
Excellent organizational and problem‑solving skills, with the ability to multitask in a fast‑paced environment
A valid driver's license and a clean driving record (required)
Current or ability to obtain at company expense: CDL Class B or Class A (required)
Relevant certifications, such as those from the National Institute for Automotive Service Excellence (ASE), are a plus
A degree or certification in diesel technology, or a related field (preferred)
Proficient with MS Office Suite products with ability to conduct basic tasks in Excel
Physical Requirements
The work is active
Typically the associate will lift, pull and move heavy‑duty truck parts that may exceed 50 lbs
The associate will also do the following throughout the day: walking, bending, twisting, stepping, stooping, reaching, lifting, and pushing
Work Environment
While performing the primary duties of the job, the associate will be regularly exposed to dirt, dust, fumes, and noise and temperature variances
E‑Verify & EEO Statement TruckPro validates right to work using E‑Verify. TruckPro will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization.
"TruckPro is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information, or any other characteristic protected by law."
#J-18808-Ljbffr