Barona Resort & Casino
Overview
Delivers Audio/Visual equipment and services to all Information Technology customers. TYPICAL WORKING CONDITIONS: Works in various environments: casino, office, outdoors, heights, and confined spaces. NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. ESSENTIAL FUNCTIONS:
Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave, and greeting. Available to attend to operational needs at various hours of the day. Delivers Audio/Visual services to customers, including setting up, testing, and operating equipment. Maintains daily work schedule throughout workday by monitoring adjustments to A/V equipment in customer areas and meeting rooms. Properly transports equipment from meeting rooms and/or event locations to dedicated storage locations with respect to time constraints and inventory control. Maintains an accurate record of usage of equipment and materials by customers and delivers that information to the IT Technical Services Assistant Manager. Uses troubleshooting techniques to diagnose Audio/Visual equipment problems; guides less experienced staff in troubleshooting techniques. Actively monitors the trouble ticket database (OS Tickets) to ensure that all customer requests are handled in a timely and accurate fashion; reviews requests and contacts customers to clarify requests, ensuring that all requests are handled in an efficient manner. Provides full range Audio/Visual support in planning, coordinating, and implementing logistics for daily meetings, conferences, board meetings, and special projects. Performs preventative maintenance, repairs, and inventory of all Audio-Visual equipment. Maintains current professional and technical knowledge by completing departmental training requirements and participating in external training opportunities. Knows and understands our Vision Statement, Core Values, and Department Goals, and assists the Technical Services and Telecommunication team in achieving department goals on a weekly, monthly, and annual basis. All other duties as assigned. Qualifications
MINIMUM QUALIFICATIONS:
Excellent oral and written communication skills are required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulatory requirements. Ability to effectively present information and respond to questions from groups of managers, the user community, fellow staff, vendors, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work effectively with minimal supervision. Must be able to manage several different tasks at once. REQUIRED EDUCATION:
High School Diploma. Technical training certificates are desired. REQUIRED EXPERIENCE:
Minimum of three years of experience with conference/hotel audio-visual environment. At least three years of commercial audio, video, and videoconferencing systems, along with general wiring, rack building, general & specific assembly, hands-on, and electronic testing skills required. Working technical knowledge of systems and system operations, and infrastructure. Must have professional customer and communication skills. ALTERNATIVE TO MINIMUM QUALIFICATIONS:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to work and communicate effectively with higher levels of management, management peers, and colleagues, technical IT staff, and front-line support staff. Customer Service Oriented. Must be capable of working effectively under pressure and time constraints. Compensation: $23.40 hourly
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Delivers Audio/Visual equipment and services to all Information Technology customers. TYPICAL WORKING CONDITIONS: Works in various environments: casino, office, outdoors, heights, and confined spaces. NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. ESSENTIAL FUNCTIONS:
Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave, and greeting. Available to attend to operational needs at various hours of the day. Delivers Audio/Visual services to customers, including setting up, testing, and operating equipment. Maintains daily work schedule throughout workday by monitoring adjustments to A/V equipment in customer areas and meeting rooms. Properly transports equipment from meeting rooms and/or event locations to dedicated storage locations with respect to time constraints and inventory control. Maintains an accurate record of usage of equipment and materials by customers and delivers that information to the IT Technical Services Assistant Manager. Uses troubleshooting techniques to diagnose Audio/Visual equipment problems; guides less experienced staff in troubleshooting techniques. Actively monitors the trouble ticket database (OS Tickets) to ensure that all customer requests are handled in a timely and accurate fashion; reviews requests and contacts customers to clarify requests, ensuring that all requests are handled in an efficient manner. Provides full range Audio/Visual support in planning, coordinating, and implementing logistics for daily meetings, conferences, board meetings, and special projects. Performs preventative maintenance, repairs, and inventory of all Audio-Visual equipment. Maintains current professional and technical knowledge by completing departmental training requirements and participating in external training opportunities. Knows and understands our Vision Statement, Core Values, and Department Goals, and assists the Technical Services and Telecommunication team in achieving department goals on a weekly, monthly, and annual basis. All other duties as assigned. Qualifications
MINIMUM QUALIFICATIONS:
Excellent oral and written communication skills are required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulatory requirements. Ability to effectively present information and respond to questions from groups of managers, the user community, fellow staff, vendors, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work effectively with minimal supervision. Must be able to manage several different tasks at once. REQUIRED EDUCATION:
High School Diploma. Technical training certificates are desired. REQUIRED EXPERIENCE:
Minimum of three years of experience with conference/hotel audio-visual environment. At least three years of commercial audio, video, and videoconferencing systems, along with general wiring, rack building, general & specific assembly, hands-on, and electronic testing skills required. Working technical knowledge of systems and system operations, and infrastructure. Must have professional customer and communication skills. ALTERNATIVE TO MINIMUM QUALIFICATIONS:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to work and communicate effectively with higher levels of management, management peers, and colleagues, technical IT staff, and front-line support staff. Customer Service Oriented. Must be capable of working effectively under pressure and time constraints. Compensation: $23.40 hourly
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