CommonSpirit Health
Communications Operator – CommonSpirit Health
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Communications Operator
role at
CommonSpirit Health .
Job Summary and Responsibilities
Provides call‑processing services in the Health System‑wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors and performs routine maintenance. Assists with clerical tasks as assigned.
Essential Functions
Assist customers in obtaining information and services.
Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
Operate department equipment and perform operational tasks including pager exchanges.
Process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
Activate Health System and departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.
Operate emergency communications equipment including telephone and paging notification systems.
Document technical and operational problems.
Provide accurate documentation of work performed; provide timely and accurate information and reports to co‑workers and management levels, summarizing problems and solutions.
Plan, organize, and control assigned tasks and responsibilities, ensuring high productivity, quality, and responsiveness.
Assist the Senior Telecommunications Representative and/or Manager in maintaining and updating department databases, including the Health System Directory, call processing and paging, and locator information for physicians, employees, patients, and on‑call personnel.
Maintain an orderly work area, ensuring equipment, supplies, and parts are stored properly.
Develop and maintain knowledge of information technology, operating systems, telecommunications, and networking.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Job Requirements Education and Experience Required
High School Diploma / GED
Knowledge, Skills, Abilities, and Training Required
Knowledge and understanding of telecommunications equipment and services including Google Workspace, integrated telemessaging equipment, etc.
Ability to resolve problems and have excellent communication and interpersonal skills, especially in telephone customer service.
Ability to multi‑task and maintain a positive attitude.
Occasional participation in project teams that contribute to the improvement of morale and department performance.
Provide recommendations for improvements and contribute toward making those improvements.
Where You'll Work St. Luke's Health–The Vintage Hospital provides high-quality, compassionate care for residents of the Willowbrook, Champions, and Tomball areas of Northwest Houston. With the resources of the St. Luke’s Health system, we are able to deliver the most advanced care available to our Northwest Houston community. The Vintage Hospital offers the latest in diagnostic and surgical expertise, including heart care, women’s health, and orthopedics.
Pay Range $16.10 - $22.75 /hour
Seniority level Not Applicable
Employment type Full‑time
Job function Information Technology
Industries
Wellness and Fitness Services
Hospitals and Health Care
Medical Practices
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Communications Operator
role at
CommonSpirit Health .
Job Summary and Responsibilities
Provides call‑processing services in the Health System‑wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors and performs routine maintenance. Assists with clerical tasks as assigned.
Essential Functions
Assist customers in obtaining information and services.
Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
Operate department equipment and perform operational tasks including pager exchanges.
Process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
Activate Health System and departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.
Operate emergency communications equipment including telephone and paging notification systems.
Document technical and operational problems.
Provide accurate documentation of work performed; provide timely and accurate information and reports to co‑workers and management levels, summarizing problems and solutions.
Plan, organize, and control assigned tasks and responsibilities, ensuring high productivity, quality, and responsiveness.
Assist the Senior Telecommunications Representative and/or Manager in maintaining and updating department databases, including the Health System Directory, call processing and paging, and locator information for physicians, employees, patients, and on‑call personnel.
Maintain an orderly work area, ensuring equipment, supplies, and parts are stored properly.
Develop and maintain knowledge of information technology, operating systems, telecommunications, and networking.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Job Requirements Education and Experience Required
High School Diploma / GED
Knowledge, Skills, Abilities, and Training Required
Knowledge and understanding of telecommunications equipment and services including Google Workspace, integrated telemessaging equipment, etc.
Ability to resolve problems and have excellent communication and interpersonal skills, especially in telephone customer service.
Ability to multi‑task and maintain a positive attitude.
Occasional participation in project teams that contribute to the improvement of morale and department performance.
Provide recommendations for improvements and contribute toward making those improvements.
Where You'll Work St. Luke's Health–The Vintage Hospital provides high-quality, compassionate care for residents of the Willowbrook, Champions, and Tomball areas of Northwest Houston. With the resources of the St. Luke’s Health system, we are able to deliver the most advanced care available to our Northwest Houston community. The Vintage Hospital offers the latest in diagnostic and surgical expertise, including heart care, women’s health, and orthopedics.
Pay Range $16.10 - $22.75 /hour
Seniority level Not Applicable
Employment type Full‑time
Job function Information Technology
Industries
Wellness and Fitness Services
Hospitals and Health Care
Medical Practices
#J-18808-Ljbffr