Mercy Health
Telecommunications Operator - Springfield Regional Medical Center - PRN
Mercy Health, Springfield, Ohio, United States, 45502
Telecommunications Operator - Springfield Regional Medical Center - PRN
Join to apply for the
Telecommunications Operator - Springfield Regional Medical Center - PRN
role at
Mercy Health .
Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
Summary Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies.
Essential Functions
Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.
Determine nature and location of emergency prioritise, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure.
Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.
Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
Be familiar with emergency procedures.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
Required Minimum Education High school Diploma/GED
Minimum Years And Type Of Experience 2 or more years in telephone operations/dispatch
Other Knowledge, Skills And Abilities Required Customer services computer skills excel Microsoft word
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health … please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
#J-18808-Ljbffr
Telecommunications Operator - Springfield Regional Medical Center - PRN
role at
Mercy Health .
Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
Summary Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies.
Essential Functions
Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.
Determine nature and location of emergency prioritise, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure.
Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.
Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
Be familiar with emergency procedures.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
Required Minimum Education High school Diploma/GED
Minimum Years And Type Of Experience 2 or more years in telephone operations/dispatch
Other Knowledge, Skills And Abilities Required Customer services computer skills excel Microsoft word
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health … please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
#J-18808-Ljbffr