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Bank of America

Process Design Manager

Bank of America, Jacksonville, Florida, United States, 32290

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Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Summary This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions.

Responsibilities

Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability

Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities

Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals

Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB

Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders

Responsible for management of Enterprise multi-team processes in alignment with Process Management requirements

Required Qualifications

5-10 years of business controls, process, risk or other related field

SPI/Control background including experience managing SPI's (process owner, delegate, etc.)

Attention to detail

Strong written and verbal communication skills

Demonstrated team player with the ability to work independently

Strong organizational and leadership skills

Excellent time management skills

Flexible to meet varying hours/days, when necessary

Ability to motivate, drive results to reduce risk

Desired Qualifications

Enterprise level prior job experience; ability to influence across multiple lines of business with competing priorities

Reporting Experience

Advanced knowledge of Microsoft applications - Excel, PowerPoint, Outlook, etc.

Skills

Business Process Analysis

Continuous Improvement

Process Design

Process Management

Process Performance Measurement

Conflict Management

Critical Thinking

Program Management

Scenario Planning and Analysis

Strategic Thinking

Decision Making

Drives Engagement

Relationship Building

SPI Management

Shift 1st shift (United States of America)

Hours Per Week 40

Pay Transparency details US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140) Pay and benefits information Pay range $137,900.00 - $187,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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