Fairstead
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Assistant Community Manager
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Fairstead Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in‑house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead’s primary mission is to provide high quality housing to all, regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead’s Core Values:
Innovation, Determination, Integrity, Humility, Empathy, and Partnerships Responsibilities
Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. Executes intervention strategies for tenants who are non‑compliant with lease/compliance requirements. Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low‑Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. Documents lease violations and coordinates evictions. Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly, taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members respond and complete resident service requests. Assisting tenants with requests, questions, problems, and complaints. Alerts staff of move‑ins, move‑outs, and any emergencies. Provides excellent customer service and displays a courteous and professional attitude toward all residents and visitors. Tracks arrears and follows up with tenants per company policy. Oversees the lease renewal program to achieve an appropriate retention rate. Works within the house legal team to track status of rent payments. Oversees accounting transactions and ensures all rents are collected, posted, and deposited daily. Creates purchase orders in Yardi. Answers phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. Performs or assists with any operations as required to maintain workflow and meet schedules. Performs other duties as needed. Benefits
Generous employer contribution for Medical and Dental through United Healthcare. Employer‑Paid Vision Plans. Company‑Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12 paid Holidays. 15 days of PTO. 7 Sick days. Employer‑Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. Qualifications
Two (2) years of experience in affordable housing leasing or property management. Knowledge and experience in the local residential market. Experience with EIV and Yardi. Proficient in Microsoft Office Suite. Strong written and verbal communication skills. Great Customer Service skills. Able to learn and work with property management applications. Quick learner and great attitude. Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal‑opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/.
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Assistant Community Manager
role at
Fairstead Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in‑house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead’s primary mission is to provide high quality housing to all, regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead’s Core Values:
Innovation, Determination, Integrity, Humility, Empathy, and Partnerships Responsibilities
Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. Executes intervention strategies for tenants who are non‑compliant with lease/compliance requirements. Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low‑Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. Documents lease violations and coordinates evictions. Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly, taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members respond and complete resident service requests. Assisting tenants with requests, questions, problems, and complaints. Alerts staff of move‑ins, move‑outs, and any emergencies. Provides excellent customer service and displays a courteous and professional attitude toward all residents and visitors. Tracks arrears and follows up with tenants per company policy. Oversees the lease renewal program to achieve an appropriate retention rate. Works within the house legal team to track status of rent payments. Oversees accounting transactions and ensures all rents are collected, posted, and deposited daily. Creates purchase orders in Yardi. Answers phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. Performs or assists with any operations as required to maintain workflow and meet schedules. Performs other duties as needed. Benefits
Generous employer contribution for Medical and Dental through United Healthcare. Employer‑Paid Vision Plans. Company‑Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12 paid Holidays. 15 days of PTO. 7 Sick days. Employer‑Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. Qualifications
Two (2) years of experience in affordable housing leasing or property management. Knowledge and experience in the local residential market. Experience with EIV and Yardi. Proficient in Microsoft Office Suite. Strong written and verbal communication skills. Great Customer Service skills. Able to learn and work with property management applications. Quick learner and great attitude. Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal‑opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/.
#J-18808-Ljbffr