ITnova
Technical Writer & Process Improvement Analyst
ITnova is seeking a Technical Writer & Process Improvement Analyst for an on‑site position in Long Island, NY. The ideal candidate will document IT processes, analyze workflows, and develop clear, user‑friendly materials that support operational efficiency.
Responsibilities
Collaborate with IT teams to gather information on existing policies, processes, and systems.
Develop clear, concise, and comprehensive documentation of IT processes and policies.
Conduct in‑depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement.
Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders.
Design or update process diagrams using Visio or similar tools.
Maintain documentation repositories in SharePoint and ensure version control.
Serve as a liaison between technical teams and business units to translate complex processes into user‑friendly materials.
Support change management initiatives by developing training materials or communication plans.
Qualifications
3+ years of technical writing experience, preferably within IT or technical environments.
Strong understanding of process improvement methodologies.
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio.
Comfort working with data – ability to interpret, analyze, and visualize data to support decision‑making.
Strong visual communication skills for creating infographics, flowcharts, or process visuals.
Excellent critical thinking, problem‑solving, and analytical skills.
Strong organizational and planning capabilities with attention to detail.
Ability to think creatively and bring innovative ideas to problem‑solving.
Tech‑savvy with a demonstrated ability to learn new systems and tools quickly.
Outstanding communication skills and a customer‑focused mindset.
Preferred Qualifications
Experience with enterprise IT environments and service management platforms.
Familiarity with workflow mapping, documentation standards, or business process modeling tools.
Knowledge of SharePoint for document management and collaboration.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Construction
Software Development
IT Services and IT Consulting
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Responsibilities
Collaborate with IT teams to gather information on existing policies, processes, and systems.
Develop clear, concise, and comprehensive documentation of IT processes and policies.
Conduct in‑depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement.
Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders.
Design or update process diagrams using Visio or similar tools.
Maintain documentation repositories in SharePoint and ensure version control.
Serve as a liaison between technical teams and business units to translate complex processes into user‑friendly materials.
Support change management initiatives by developing training materials or communication plans.
Qualifications
3+ years of technical writing experience, preferably within IT or technical environments.
Strong understanding of process improvement methodologies.
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio.
Comfort working with data – ability to interpret, analyze, and visualize data to support decision‑making.
Strong visual communication skills for creating infographics, flowcharts, or process visuals.
Excellent critical thinking, problem‑solving, and analytical skills.
Strong organizational and planning capabilities with attention to detail.
Ability to think creatively and bring innovative ideas to problem‑solving.
Tech‑savvy with a demonstrated ability to learn new systems and tools quickly.
Outstanding communication skills and a customer‑focused mindset.
Preferred Qualifications
Experience with enterprise IT environments and service management platforms.
Familiarity with workflow mapping, documentation standards, or business process modeling tools.
Knowledge of SharePoint for document management and collaboration.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Construction
Software Development
IT Services and IT Consulting
#J-18808-Ljbffr