Servsys Corporation

Design Researcher (VOC) Job at Servsys Corporation in Town of Florida

Servsys Corporation, Town of Florida, NY, United States

Position: Product/Interface Designer – II

Duration: 6 months (CTH)

Design and execute comprehensive VOC research programs, including surveys, interviews, focus groups, and analysis of unsolicited feedback.
Define research objectives, methodologies, and KPIs to measure customer satisfaction, loyalty, and experience.
Oversee collection, consolidation, and analysis of customer feedback data from multiple sources.
Analyze VOC data to identify trends, pain points, and opportunities for improvement.
Synthesize findings into actionable insights and present recommendations to stakeholders through monthly reports and quarterly presentations.
Monitor impact of implemented changes and maintain a feedback loop for continuous improvement.
Collaborate with cross‑functional teams (product, design, marketing, commercial sales) to ensure customer insights inform decision‑making and product development.
Build relationships across the organization to champion customer‑centricity and secure buy‑in for VOC initiatives.
Manage VOC program operations, including survey design, participant recruitment, and data quality assurance.
Lead and mentor a team of researchers, fostering best practices in generative and evaluative research.
Ensure compliance with ethical standards and regulatory requirements.

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