Pinnacle Live is hiring: Event Services Technician - Event Technology, Audio Vis

Event Services Technician

Pinnacle Live is a premium, in‑house AV partner that elevates live event expectations for people and venues who demand better. With an expert balance of big‑picture problem‑solving and boots‑on‑the‑ground execution, we deliver bespoke AV solutions for in‑person, virtual, and hybrid meetings and live events.

Company Overview

We’re looking for dedicated, determined people working behind‑the‑scenes to make it happen. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, focusing on delivering unmatched customer service to guests and clients.

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before the event and provide clear instructions on operating equipment.
• Provide continued communication with the client to ensure event success.
• Follow through on all client requests.
• Look for opportunities to enhance the client’s event.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with the client and obtain signature on invoice(s).
• Comply with all Company security and safety measures, maintaining awareness of equipment inventory and location.
• Ensure all inventory is in good working order and rental condition.
• Report any lost, stolen, or damaged equipment immediately to management.
• Secure inventory from theft or damage.
• Keep Company‑occupied areas clean, organized, and up to Company standards.
• Continuously improve technical skills, including audio, video/data, staging, computer operation, and networking.
• Adhere to all Company policies and procedures.
• Perform other duties as assigned.

Education & Experience

• High School Graduate or equivalent.
• Prior exposure to the audio‑visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Required Skills & Knowledge

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team‑player orientation.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend, stoop, use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear, and communicate.
• Lift up to 50 pounds occasionally.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401(k) with a contribution match.
• Insurance: health, vision, dental, and more.

Pinnacle Live is an E‑verify and Equal Employment Opportunity Employer. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all. We recognize that diversity is intersectional and actively strive to create an inclusive environment.