Assistant Community Manager Job at Lyon Living in Santa Ana

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Pay Range: $24.00-$26.00 per hour

We are committed to delivering excellent customer service while maintaining a work culture fostering community, collaboration, and innovation. We are seeking to hire a full‑time Assistant Manager for our apartment property, The Marke, located in Santa Ana, CA.

Essential Job Functions

• Supports Property Director upon request with overall management of property operations.
• Ensures serve three‑day notices on delinquent accounts adhering to legal procedures and company policies as directed by your Regional Account Manager.
• Ensures all checks and payments are collected and scanned accurately by carefully monitoring all collections and storing them in the property safe or lock box.
• Accurately processes and enters all rental activity into the computer software, including move‑in and move‑out.
• Documents correspondence with residents and prospective residents.
• Ensures all new residents abide by the company’s renter’s insurance requirement; enters insurance information in computer software.
• Monitors status of renter’s insurance for current residents; contacts residents when renter’s insurance requirements are not being met.
• Maintains and communicates accurate knowledge of all aspects of the community, including rent and pricing information, concession programs and apartment availability.
• Conducts tours of the community and apartment homes and follows up on all traffic and leasing leads to maximize rentals and achieve occupancy goals.
• Effectively explains all lease documentation, community rules and community policies to new and current residents.
• Accurately and efficiently prepares and processes all application paperwork, including reviewing credit and verifying income and previous residency.
• Pre‑approves and audits application files prepared by leasing staff prior to Property Manager approval.
• Prepares and maintains accurate and current resident files and demographics.
• Assists with coordination and planning of special events, resident functions and resident relations activities.
• Prepares and administers the monthly lease renewal and resident retention programs.
• Provides customer service in a manner consistent with the company’s mission.
• Assists the Property Manager in supporting, motivating, training and developing personnel to achieve maximum growth potential.
• Communicates any unsafe or unacceptable conditions on the property to the service team staff.
• Communicates and coordinates daily with the service team staff to ensure that apartments are ready for move‑in and that an adequate number of vacant apartments are available to show future residents.
• Receives and documents resident requests for maintenance service and communicates requests to service team staff.
• Assists with ordering office supplies as needed.
• Monitors completion of resident requests for maintenance service, enters information regarding completion into computer software.
• Ensures all aspects of the leasing office are hospitable, organized and professional in appearance, including all files and materials in appropriate cabinets.
• Makes recommendations to management regarding improvements for the overall operation of the community and/or implements these recommendations.

Experience & Requirements

• Bachelor’s degree from a four‑year college or university; or a minimum of two years of industry experience.
• Intermediate to advanced levels of experience with accounting and/or mathematical functions.
• Intermediate to advanced levels of experience in financial law and apartment management law. Understands and complies with all federal and state labor and housing laws.
• Ability to read, analyze, interpret, and compose contracts, reports, forms and documents.
• Possesses the ability to respond to common inquiries or requests from service providers and coworkers in various departments.
• Must operate efficiently in a fast dynamic environment and be able to manage multiple simultaneous projects requiring frequent communication and prioritization.
• Understands and responds to common inquiries and/or complaints from customers, employees, and members of the community.
• Ability to define problems, collect data, establish facts and draw valid conclusions with suggestions to resolve.
• Proficient use and understanding of internet, Real Page and Microsoft Office (Word, Excel, PowerPoint and Outlook) programs required.
• Intermediate to advanced level of mathematics and calculator skills.
• Effectively presents information in one‑on‑one and small group situations to customers, clients and other employees of the organization.
• Excellent customer service, organizational and communication skills, both written and verbal.

Benefits

• Medical/Dental/Vision Plans/FSA/HSA
• 401K Matching
• Employee Housing Discounts
• Education Reimbursements
• Employee Referral Bonuses

Send your resume to Careers@lyonliving.com

The position requires attendance at off‑site meetings, visits to other company‑operated locations, purchase of goods from off‑site vendors and other tasks away from a single assigned location. Applicant must have a valid driver’s license or be able to utilize an alternative form of transportation at their own expense which allows them to reach the required destination in a comparable time period. Employees choosing to drive their own vehicle for work‑related duties will be required to have a valid driver’s license and provide proof of insurance, and may be subject to a DMV record search.

Lyon Living is an Equal Opportunity Employer. Employment selection and related decisions are made without regard to race, color, religion, sex, national origin, disability, or veteran status.

Pre‑employment background check and drug screening required. Lyon Living participates in the E‑Verify program.