Library Services Coordinator - Tech Support (Part time) Job at Santa Fe County N

Library Services Coordinator - Tech Support (Part time) 3 days ago Be among the first 25 applicants Description Under limited supervision, serves as coordinator and supervisor of a specialized area such as Branch Management, Marketing and Community Relations, Early Literacy, Community Learning, Young Adult, Technology Support, Staff Training and Development, Planning and Development, Community Engagement, or Technical Services. Responsible for planning, coordinating, and evaluating the assigned area and ensures that all services are in alignment with the library's strategic goals and are implemented effectively. Responsible for supervising, training, and evaluating subordinate staff, establishing standards for services and collections, researching and formulating long range goals, developing guidelines and procedures, and planning and evaluating programs, services, and goals. Reports to the Director of Libraries or Library Manager. Essential Job Functions Coordinates and supervises the operations of a specialized area in the Suffolk Public Library System. Hires, trains, supervises, and evaluates subordinate staff and provides guidance to volunteers in the work to be performed and ensures compliance with library policies and procedures. Performs administrative duties such as preparing and analyzing statistical reports, performing outreach, monitoring discretionary spending of a limited budget, and delivering programs and events. Prepares statistical and financial reports for levels of service, attendance, transactions, etc. in specialized area assigned and as requested by management. Prepares and produces financial/budgetary reports monthly. Performs tasks at the circulation desk of the library including checking library materials in and out, preparing books to be shelved, registering and processing library cards, collecting materials for the book depository, and securing the library at the end of the business day. Directs, advises, provides, assists, and instructs patrons with locating library materials, answering reference and directional questions, and placing reserve requests. Coordinates and supervises the operations of technology support in the Suffolk Public Library System. Provides technical support to users by researching and troubleshooting problems. Responds to questions and helpdesk tickets in a prompt and courteous manner. Compiles documentation pertinent to helpdesk requests and outlines their resolution. Trains staff on basic technology skills. Maintains Library staff and public computers and performs preventive maintenance under supervision of the Technology and Content Strategy Manager. Performs hands on tasks on Library desktops and tablets, including installing, removing and updating software, installing hardware and configuring systems and applications. Manages Library technology inventory. Ensures the library's technology and systems are in compliance with library policies and procedures. Maintains, selects, assigns, and develops a collection based on patron needs and interests. Receives, reviews, and responds to patron complaints. Attends or conducts staff meetings to exchange information; attends in-service training and/or professional classes, seminars, or conferences to further develop professional skills. May supervise, monitor and evaluate the operations and staff of a regional library or division and assist in the planning and implementation of library services in alignment with organizational vision, mission, values, and goals. May prepare and schedule staff and authorize leave to ensure an equitable distribution of work and adequate staffing to provide quality customer service; document and prepare quarterly and annual employee performance feedback to encourage, counsel, discipline and set goals for library staff; identify training needs and opportunities and develop training programs to provide staff with the skills to deliver quality service; contribute to staff meeting agendas and lead discussions to explore continued improvement opportunities, solicit feedback, promote teamwork and provide training; and lead or participate in a team process to develop criteria to interview, evaluate, and select candidates in order to hire the best applicants. May respond to internal and external customers in crisis by identifying concerns or complaints by using independent judgment, discretion, and negotiation skills to determine appropriate resolution. May identify and analyze building maintenance and equipment problems to determine course of action or solution to ensure safety, security, and comfort of internal and external customers. May document accident, personnel, and incident reports to comply with City, State, and Federal guidelines. May lead, facilitate, and participate in City and department teams to develop strategic plans, resolve problems, and improve current processes. May create, develop, and produce professional marketing items in all formats to promote classes and events. May plan, develop and maintain the Library’s web sites. May coordinate with media companies and resources to obtain cost effective advertising. May monitor, evaluate, and coordinate the integration of new technologies into library services. May provide timely and efficient technology support to staff and the community on a variety of technological equipment and resources. May learn, understand and incorporate emerging technology trends to predict the direction of change and design responsive library services and programs. May develop and provide training for staff and the community on new technologies and coordinate technology training for staff with the Staff Training and Development Coordinator. May staff Training and Development. May develops and implements a comprehensive staff development and training program. May utilize tools to conduct staff assessments; develop individual and/or group strategies; and analyze data to determine department current and future needs. May design and conduct training needs assessments; and design, monitor and analyze surveys. May develop strategies to meet training needs; and develop short and long-range plans and objectives for training and staff development programs. May plan, develop and conduct training to a diverse group; coordinate with library managers and other City departments to develop and/or provide access to web-based instruction to promote research skills and information literacy; and develop training objectives and monitor employee learning. May identify regional and national training resources. May maintain current knowledge of trends, policies, methods and technologies in the library field. May implement changes. May coordinate community engagement: May coordinate with outside entities to deliver library services outside the library buildings. May manage bookmobile operations, collections, and subordinate staff. May provide quality classes and events outside the library in coordination with the Outreach Services Manager and other staff. Performs related work as required. Required Qualifications A combination of higher education and/or experience equivalent to 7 years and 1 -2 years with supervisory responsibilities; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver’s license. Supplemental Information Knowledge of library routine and procedures. Has considerable knowledge of specialized area assigned of marketing, graphic design, educational processes, publishing industry, management techniques, and philosophies Knowledge of books, magazines, and related materials available to the public. Knowledge of OPAC, the library's filing system and various types of informational materials in the library. Knowledge of bookkeeping and/or accounting/clerical practices and procedures. Ability to use standard office machines and a variety of popular audio visual and computer equipment. Ability to maintain clerical records. Ability to follow established procedures and perform work requiring some detail. Ability to instruct patrons in the use of various office machines, computer programs and library reference materials. Ability to deal tactfully and courteously with library patrons and the general public. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to effectively express ideas orally and in writing. Is able to exercise tact and courtesy in frequent contact with City employees, City officials, professionals, and the general public. Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things. Ability of speaking and/or signaling people to convey or exchange information. Includes receiving assignments and/or directions from supervisors. Ability to read a variety of informational and legal documents, City and state codes, law books, etc. Requires the ability to prepare correspondence, memorandum, opinions, contracts, notices, petitions, etc. Must be able to speak with poise, voice control and confidence, and to articulate information to others. Ability to plan work and develop procedures; to learn and/or evaluate complex information in order to make judgments and decisions. Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including legal and municipal terminology. Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages. Ability to inspect items for proper length, width and shape. Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with (persons acting under stress) (emergency situations). Benefits and Compensation Seasonal Employees- No Benefits Part-time Employees - Sick Leave Full Time Employees are eligible for the following benefits; Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 Hybrid Members – Members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs. Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details. Paid Time Off (PTO) – Yearly earnings: 120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over) Sick Leave – Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling. Personal Leave – All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative. Health Insurance – Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected. Supplemental Insurances – Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance. Employer Sponsored Short Term and Long Term Disability – Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year. Flexible Spending Accounts – Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income. Life Insurance – The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death. Optional Life Insurance – Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves. Family and Medical Leave Act (FMLA) – 12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work. Funeral Leave – 24 hours of paid leave of absence in case of death in immediate family. Holidays – Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia. Jury Duty – Time off with pay with difference between jury pay and regular pay or use annual leave and keep check. 457 Deferred Compensation, ROTH IRA, Traditional IRA – Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement. Employee Assistance Program – Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc. Worker's Compensation – Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect. Pay Days – Employees will be paid on the 15th and last working day of each month. Credit Union – A Suffolk Credit Union is available to employees. Legal Services – Employees may prepay for access to legal assistance. Notary Public Services – Services available in the Human Resources Department. Alternative Work Schedule – For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences. Application Questions Do you have a valid driver's license? – Yes/No Which of the following reflects your highest level of education? – Associate's Degree / Bachelor's Degree / Master’s Degree / Doctorate Degree / No Degree / Some college / High school diploma or GED How many years of experience do you have in public library, customer service or IT/Help Desk support services? – Less than 1 year / 1-2 years / 2-3 years / 3-4 years / 4-5 years / 5-6 years / More than 6 years In a few sentences, please describe your experience assisting others with technology, including types of devices, software or other tools. (Required Question) Seniority Level Mid‑Senior level Employment Type Part‑time Job Function Design, Art/Creative, and Information Technology Industries Government Administration #J-18808-Ljbffr