OVME Aesthetics is hiring: Studio Coordinator in Bethesda

Studio Coordinator

OVME Aesthetics is seeking a Studio Coordinator to join our studio team in Bethesda, MD. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience.

Department

Studio Team

Location

Bethesda, MD

Key Responsibilities

• Create an unrivaled customer experience for all clients.
• Welcome and greet clients warmly, ensuring a positive first impression.
• Provide outstanding service by addressing client inquiries, scheduling appointments, and promptly resolving concerns.
• Manage the appointment booking system, ensuring accurate scheduling and optimizing studio resources.
• Collect client information, update medical history forms, and maintain confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining their purpose and ensuring understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and policies.
• Maintain a clean and organized front‑desk area, including reception, waiting room, and product displays.
• Process client payments, verify insurance information when applicable, and provide receipts or invoices as required.
• Coordinate with clinical and administrative staff to ensure smooth workflow and efficient client care.
• Implement and maintain office policies and procedures for efficient front‑desk operations.
• Manage inventory of office supplies, placing orders to maintain adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate information to clients.
• Handle confidential client information with discretion, adhering to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by management.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast‑paced, customer‑service‑oriented team environment.
• Experience managing social media.
• Capacity to work independently with minimal supervision.
• Strong sense of ownership and urgency.
• Extremely detail‑oriented, self‑starter, and passionate about learning.
• Strong organizational skills and ability to multitask in a fast‑paced environment.

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.

Benefits

• 15 Days Paid Time Off
• 10 Paid Holidays
• Medical, Dental, and Vision coverage
• Short and Long Term Disability, AD&D, and Life Insurance 100% company‑paid
• 401k Employee Contribution and Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership

Referrals increase your chances of interviewing at OVME Aesthetics by 2x.