Join to apply for the Technical Writer role at Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Responsibilities
- Translating technical information into clear, concise, and effective documentation for both technical and non-technical audiences
- Delivering high-quality post-sales content like online documentation and release notes, alongside UI text such as tooltips, labels, and error messages
- Integrating graphics and illustrations to improve the quality and usability of documentation
- Collaborating cross-functionally with SMEs in Engineering, Field Support, Sales, Training, and Product Marketing groups
- Assisting in defining documentation standards, style, and terminology to enhance user experience
What We’re Looking For (Minimum Qualifications)
- 3+ years of experience in technical writing
- Bachelor’s degree in technical writing, communications, or a related field
- Hands‑on experience with JIRA and/or Confluence
- Excellent oral, written, analytic, and organizational skills
- Ability to think and write in context with the target audience
What Will Make You Stand Out (Preferred Qualifications)
- Experience in writing online help, knowledge base articles, and working in Agile environments
- Familiarity with network and/or cloud security, web-based or mobile products
- Hands‑on experience with HTML5/CSS
Base Pay Range: $87,500 – $125,000 USD. The base salary range listed for this full‑time position excludes commission/bonus/equity and benefits.
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In‑office perks, and more!
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Computer and Network Security
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Equal Employment Opportunity
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.