Lead UX Designer Job at Delta Air Lines in Atlanta

Lead UX Designer • Delta Air Lines

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How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

At Delta, our Digital Experience Team drives cohesive and easy digital journeys, leveraging human‑centered design to meet dynamic user needs. We are moving from individual skill teams to collaborative design teams, setting the gold standard for digital design across customer and employee platforms. As a Lead UX Designer you will shape intuitive, scalable, and impactful digital experiences, serving as a strategic design leader and hands‑on contributor.

Responsibilities

• Lead the design of complex, cross‑platform user experiences, focusing on interaction design, information architecture, and user flows.
• Translate business goals, user needs, and research insights into scalable design strategies and solutions.
• Lead design sprints and strategic workshops to align stakeholders, explore opportunities, and validate experience concepts.
• Partner with product and engineering leads to shape roadmaps through a user‑centered lens and ensure design feasibility and impact.
• Create and present UX artifacts such as journey maps, service blueprints, wireframes, user flows, and interactive prototypes.
• Contribute to the application and evolution of Delta’s omnichannel digital design system, ensuring scalable, consistent, and accessible UX patterns.
• Champion inclusive and accessible design practices across all touchpoints.
• Provide mentorship and design direction to Senior and Mid‑level UX Designers.
• Advocate for human‑centered design principles and influence decision‑making across the organization.

What You Need To Succeed (Minimum Qualifications)

• 8+ years of UX design experience with a strong portfolio demonstrating leadership in interaction design, information architecture, and user‑centered strategy.
• Proven ability to lead complex design initiatives across web and mobile platforms.
• Deep understanding of user‑centered design, accessibility standards, and responsive design principles.
• Proficiency in Figma and other design/prototyping tools.
• Experience facilitating workshops and design sprints.
• Strong communication and storytelling skills to influence stakeholders and cross‑functional teams.
• Experience working in Agile environments and applying human‑centered methodologies.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• High school diploma, GED, or equivalency.
• At least 18 years of age and authorized to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Degree in Human‑Computer Interaction, Human Factors, Design, or a related field.
• Experience in enterprise, e‑commerce, or travel‑related digital products.
• Familiarity with analytics tools and using data to inform design decisions.
• Experience contributing to or leading design system initiatives.
• Demonstrated ability to mentor and grow design talent.

Benefits And Perks To Help You Keep Climbing

At Delta, our culture is rooted in our shared values – Care, Integrity, Resilience, and Servant Leadership. We offer a competitive compensation package and a comprehensive benefits program designed to support our employees in every aspect of life.

• Competitive salary and industry‑leading profit‑sharing program.
• 401(k) with company contributions up to 9%.
• Paid vacation (new hires earn up to 2 weeks and up to 56 hours of paid personal time).
• 10 paid holidays per year.
• Paid maternity/parental leave for birthing parents (12 weeks) and non‑birthing parents (2 weeks).
• Comprehensive health benefits: medical, dental, vision, short/long‑term disability, and life insurance.
• Family care assistance including fertility support, surrogacy and adoption assistance, lactation support, and subsidized backup care.
• Holistic wellbeing programs: employee assistance program, financial coaching, and extensive mental‑health resources.
• Domestic and international flight privileges for employees and eligible family members.
• Career development programs to support long‑term growth.
• Community partnership opportunities focusing on sustainability and carbon‑footprint reduction.
• Business Resource Groups to promote inclusion and implement strategies.
• Recognition rewards through the Unstoppable Together platform.
• Access to over 500 discounts and voluntary benefits through DeltaPerks.