Zscaler
Join to apply for the
Technical Writer
role at
Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here,
impact in your role matters more than title
and trust is built on results. We believe in transparency and value
constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on
customer obsession , collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Responsibilities
Translating technical information into clear, concise, and effective documentation for both technical and non-technical audiences
Delivering high-quality post-sales content like online documentation and release notes, alongside UI text such as tooltips, labels, and error messages
Integrating graphics and illustrations to improve the quality and usability of documentation
Collaborating cross-functionally with SMEs in Engineering, Field Support, Sales, Training, and Product Marketing groups
Assisting in defining documentation standards, style, and terminology to enhance user experience
What We’re Looking For (Minimum Qualifications)
3+ years of experience in technical writing
Bachelor’s degree in technical writing, communications, or a related field
Hands‑on experience with JIRA and/or Confluence
Excellent oral, written, analytic, and organizational skills
Ability to think and write in context with the target audience
What Will Make You Stand Out (Preferred Qualifications)
Experience in writing online help, knowledge base articles, and working in Agile environments
Familiarity with network and/or cloud security, web-based or mobile products
Hands‑on experience with HTML5/CSS
Base Pay Range: $87,500 – $125,000 USD. The base salary range listed for this full‑time position excludes commission/bonus/equity and benefits.
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In‑office perks, and more!
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Marketing, Public Relations, and Writing/Editing
Industries Computer and Network Security
Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules.
Equal Employment Opportunity Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.
#J-18808-Ljbffr
Technical Writer
role at
Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here,
impact in your role matters more than title
and trust is built on results. We believe in transparency and value
constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on
customer obsession , collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Responsibilities
Translating technical information into clear, concise, and effective documentation for both technical and non-technical audiences
Delivering high-quality post-sales content like online documentation and release notes, alongside UI text such as tooltips, labels, and error messages
Integrating graphics and illustrations to improve the quality and usability of documentation
Collaborating cross-functionally with SMEs in Engineering, Field Support, Sales, Training, and Product Marketing groups
Assisting in defining documentation standards, style, and terminology to enhance user experience
What We’re Looking For (Minimum Qualifications)
3+ years of experience in technical writing
Bachelor’s degree in technical writing, communications, or a related field
Hands‑on experience with JIRA and/or Confluence
Excellent oral, written, analytic, and organizational skills
Ability to think and write in context with the target audience
What Will Make You Stand Out (Preferred Qualifications)
Experience in writing online help, knowledge base articles, and working in Agile environments
Familiarity with network and/or cloud security, web-based or mobile products
Hands‑on experience with HTML5/CSS
Base Pay Range: $87,500 – $125,000 USD. The base salary range listed for this full‑time position excludes commission/bonus/equity and benefits.
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In‑office perks, and more!
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Marketing, Public Relations, and Writing/Editing
Industries Computer and Network Security
Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules.
Equal Employment Opportunity Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.
#J-18808-Ljbffr