Consultant, Data Designer (Customer Solutions)

* Create and maintain detailed **data documentation**, including data dictionaries, process flows, and system specifications.* Collaborate with business teams across the enterprise to develop **journey maps** that inform customer experience strategies.* Interface with a wide range of **data channels** including web, mobile, email, text, and IVR, across cloud, analytic, and operational platforms.* Communicate data requirements and technical solutions clearly to development teams and stakeholders.* Design data solutions that are **scalable**, **performant**, and aligned with enterprise architecture standards.Develop **data mappings**, **source-to-target ETL specifications**, and define **functional and non-functional data requirements**.Support **journey contextualization** and **customer profiling** to enhance analytics and experience design.* Strong understanding of **customer interaction data** and journey analytics.* Proficiency in tools such as SQL, Informatica, Talend, or other ETL platforms.* Familiarity with cloud data platforms (e.g., Snowflake, Azure, AWS) is preferred.* Ability to translate business needs into clear technical specifications.* Excellent communication and collaboration skills.Experience in **data design**, **ETL development**, and **data modeling**.* Knowledge of **journey mapping methodologies** and customer experience frameworks.* Experience working in **Agile environments**.* Experience with **event streaming technologies** such as **Kafka**, **Confluent**, or **Azure Event Hubs**.* Exposure to **data visualization tools** (e.g., Tableau, Power BI) is a plus.* Evaluates information from multiple sources, provides recommendations, reconciles conflicts, cleans data into a consumable format and classifies the information into logical categories.* Uses moderate to complex visualization techniques and skills to present findings of data exploration exercises.* Maps the flow of data and the business processes and/or technical interfaces which would be created or impacted and recommends solutions/adaptations.* Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.* Documents the source to target mappings for data integration and web services.* Ensures alignment with data quality and transformation rules and develops infrastructure and/or other tools to communicate mapping to relevant groups.* Identifies and documents the sources of existing and new data.* Works with enterprise partners to conduct complex data profiling using standardized tools.* Key contributor in the creation or reviews conceptual, logical and physical data models and determines the most appropriate method to represent the data for business consumption/use.* Performs data modeling across a variety of DBMS platforms and is capable of tuning the model for desired performance characteristics based on those specific technology platforms.* Proactively consults and provides recommendations and direction on data needs.* Manages data, performs analyses, interprets results, and provides insights and recommendations to internal clients* Creates thematic maps, reports, charts, tables, and other analytic visualization to support business needs* Ensures compliance with the Enterprise Data Governance policy and standards on information risk and data protection guidelines.* Recommends and executes changes in data analytics; including methodologies, practices, and tools.**Experience**:

Five to eight years of relevant experience with data quality rules, data management organization/standards or practices.

Experience in statistical analysis, interpreting results in determining data quality and fitness. Wide experience using data quality results to determine whether existing sources of data are enough for business needs. Experience with recommending alternate data sources and data modeling. Insurance/financial services industry knowledge a plus.We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can *feel* the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're , too, and let us know – #J-18808-Ljbffr