OhioHealth
Communication Center Operator (Full-time, Evening, Riverside)
OhioHealth, Columbus, Ohio, United States, 43224
Job Description Summary
According to established policies and procedures, relays incoming and outgoing telephone calls, and operates public address or paging systems. Provides answering services for doctors by receiving and relaying messages. Responds to codes and alarms by notifying appropriate personnel. Types messages, and maintains related files and records. Responsibilities and Duties
Answers the ACD telephone system for multiple OhioHealth hospitals, directing callers to the appropriate area, person, or department. Initiates emergency pages and announcements through the pocket paging system and overhead public address system. Contacts medical/support personnel for emergency codes including Code Blues, Traumas, Code Assists, Code Alerts, Code Adams, Utility Alerts, Weather Alerts, and other emergencies; also dispatches patient hotline calls for Riverside, Grant, Doctors, and Dublin hospitals. Maintains daily on‑call schedules and makes accurate changes to on‑call information as requested. Provides after‑hours calls for clinical areas such as Hospice and Riverside Family Medicine, and assists with special projects and security camera monitoring at several OhioHealth facilities. Minimum Qualifications
High School or GED (Required). CPR certification required; must become BLS certified with American Heart within 6 months of hire. Additional Job Description
Excellent verbal skills and the ability to work simultaneously on several assignments. Six months to one year in a high call volume environment. Work Shift
Evening Scheduled Weekly Hours
40 Department
Protective Services – Operators Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.
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According to established policies and procedures, relays incoming and outgoing telephone calls, and operates public address or paging systems. Provides answering services for doctors by receiving and relaying messages. Responds to codes and alarms by notifying appropriate personnel. Types messages, and maintains related files and records. Responsibilities and Duties
Answers the ACD telephone system for multiple OhioHealth hospitals, directing callers to the appropriate area, person, or department. Initiates emergency pages and announcements through the pocket paging system and overhead public address system. Contacts medical/support personnel for emergency codes including Code Blues, Traumas, Code Assists, Code Alerts, Code Adams, Utility Alerts, Weather Alerts, and other emergencies; also dispatches patient hotline calls for Riverside, Grant, Doctors, and Dublin hospitals. Maintains daily on‑call schedules and makes accurate changes to on‑call information as requested. Provides after‑hours calls for clinical areas such as Hospice and Riverside Family Medicine, and assists with special projects and security camera monitoring at several OhioHealth facilities. Minimum Qualifications
High School or GED (Required). CPR certification required; must become BLS certified with American Heart within 6 months of hire. Additional Job Description
Excellent verbal skills and the ability to work simultaneously on several assignments. Six months to one year in a high call volume environment. Work Shift
Evening Scheduled Weekly Hours
40 Department
Protective Services – Operators Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.
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