State of South Carolina
REPOST: UI Customer Service Representative (CSR) - Statewide
State of South Carolina, Columbia, South Carolina, United States
REPOST: UI Customer Service Representative (CSR) - Statewide
Join to apply for the REPOST: UI Customer Service Representative (CSR) - Statewide role at State of South Carolina.
Job Description Do you enjoy listening, providing guidance, assistance, and quality customer service for callers? Our Unemployment Insurance (UI) Customer Service Representative (CSR) will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. Serving on the UI Operations team, which is responsible for administrating South Carolina’s unemployment insurance claims processes, the CSR will be responsible for providing general information and guidance in line with the operational procedures and guidelines of the agency to include escalation when appropriate. An ideal candidate will be an adaptable, customer‑service oriented individual with exceptional listening skills.
Special Notice:
This is a REPOST -- Previous applicants are still being considered and do not need to re‑apply for this position. Multiple Vacancies.
Key Responsibilities
Provide general information and guidance with a positive, service‑oriented attitude.
Answer and handle inbound calls using call center scripts.
Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
Follow operational procedures and guidelines regarding escalation and issue resolution.
Minimum and Additional Requirements Education and Experience
A High School Diploma and at least one year of relevant experience in a call center, contact center, or other similar customer service center. A bachelor’s degree may be substituted for the required work experience.
Additional Comments Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Are you ready to take on this challenge and help support South Carolina’s workforce system? Please apply. We look forward to hearing from you!
#J-18808-Ljbffr
Job Description Do you enjoy listening, providing guidance, assistance, and quality customer service for callers? Our Unemployment Insurance (UI) Customer Service Representative (CSR) will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. Serving on the UI Operations team, which is responsible for administrating South Carolina’s unemployment insurance claims processes, the CSR will be responsible for providing general information and guidance in line with the operational procedures and guidelines of the agency to include escalation when appropriate. An ideal candidate will be an adaptable, customer‑service oriented individual with exceptional listening skills.
Special Notice:
This is a REPOST -- Previous applicants are still being considered and do not need to re‑apply for this position. Multiple Vacancies.
Key Responsibilities
Provide general information and guidance with a positive, service‑oriented attitude.
Answer and handle inbound calls using call center scripts.
Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
Follow operational procedures and guidelines regarding escalation and issue resolution.
Minimum and Additional Requirements Education and Experience
A High School Diploma and at least one year of relevant experience in a call center, contact center, or other similar customer service center. A bachelor’s degree may be substituted for the required work experience.
Additional Comments Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Are you ready to take on this challenge and help support South Carolina’s workforce system? Please apply. We look forward to hearing from you!
#J-18808-Ljbffr