Insurance Office of America
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Insurance Office of America, Chicago, Illinois, United States
Commercial Lines Account Manager – Producer Operations Team (Fully Remote)
Title:
Account Manager – Commercial Lines
Job Location:
Fully Remote (may require onsite visits within a 50-mile radius of a branch location).
Book Focus:
General, Contractor, Professional Liability, Real Estate (required)
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor accounts receivable reports and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
Monitor and maintain activity/suspense for timely completion.
Maintain frequent, transparent communication with the account team regarding workload status.
Deliver excellent service, proactively anticipate needs, and respond quickly.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership in championing IOA values.
Ideal Candidate Qualifications:
3+ years of account management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer:
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
Application Process:
30‑Minute Phone Screen, Online Assessments, and Interview(s).
Salary Range:
$70,000 – $90,000 per year, depending on experience, skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Account Manager – Commercial Lines
Job Location:
Fully Remote (may require onsite visits within a 50-mile radius of a branch location).
Book Focus:
General, Contractor, Professional Liability, Real Estate (required)
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor accounts receivable reports and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
Monitor and maintain activity/suspense for timely completion.
Maintain frequent, transparent communication with the account team regarding workload status.
Deliver excellent service, proactively anticipate needs, and respond quickly.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership in championing IOA values.
Ideal Candidate Qualifications:
3+ years of account management experience, or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer:
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
Application Process:
30‑Minute Phone Screen, Online Assessments, and Interview(s).
Salary Range:
$70,000 – $90,000 per year, depending on experience, skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr