Tarrant County College District
Learning Commons Associate - Writing Center
Tarrant County College District, Fort Worth, Texas, United States, 76102
Learning Commons Associate - Writing Center
Title:
Learning Commons Associate - Writing Center
Department:
NW Campus Learn Center
Campus Location:
Northwest Campus
Employee Classification:
ISP - Instructional Sup
Position Type:
PT - Regular
Grant Funded:
No
Compensation Details:
Starting Pay - $16.55
Work Hours:
Monday - Thursday 7:30am - 9:00pm, Friday 7:30am - 5:00pm and Saturday 10:00am - 4:00pm. Flexibility is required, as occasional evening and weekend hours may be necessary based on department needs
Remote Eligible:
This position is not eligible for remote work
Special Instructions to Applicant:
This is a part-time position, with a maximum of 19.5 hrs. per week. This position may require local travel.
Job Summary Reporting to the assigned campus leader, the Learning Commons Associate provides front-line customer service to students, employees, and the public at the TCC Learning Commons. The Learning Commons Associate is responsible for cross‑training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. This position has general requirements for all Learning Commons Associates and specific functional area responsibilities.
Primary Duties and Responsibilities
General
Serves as a resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs
Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
Monitors the Learning Commons to ensure user behavior policies are followed
Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed
Library
Serves as a resource for identifying sources of requested information for learning, research, and engagement
Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
Locates materials including databases and electronic resources for students and faculty
Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
Provides check‑in and check‑out services as well as properly shelving library materials
Assists with maintaining the Library website through content review, creation, and maintenance as assigned
Learning Support
Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face‑to‑face, synchronous online, and asynchronous online modalities
Provides students with appropriate handouts and educational materials as needed
Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
Teaches basic certification, safety, and training courses covering all lab equipment
Prepares and delivers workshops, which may include content creation and updating workshop materials
Partners with faculty for special events in support of classes
Assists supervisor in the delivery of academic boot camps
Service Excellence
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College
Supervision
Works under the general supervision of the assigned campus leader
Performs Other Related Tasks as Required
Required Minimum Qualifications
Learning Commons Associate I: High school diploma or equivalent
Learning Commons Associate II: Associate's degree and two (2) years' working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience
Learning Commons Associate Senior: Bachelor's degree and two (2) years' working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience
Preferred Qualifications
College education beyond the minimum requirements by level
At least one (1) year's working experience teaching and/or tutoring college level English or ESL/ESOL courses
At least one (1) year's experience working in a writing center
Current CRLA training at level 1 or greater or other similar tutor training certification
Knowledge, Skills and Abilities
Knowledge of principles and processes for providing customer and personal services
Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things
Ability to work using a service orientation by actively looking for ways to help people
Ability to talk to others to convey information effectively
Physical Demands and Work Environment Physical Demands – The employee must frequently sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; occasionally stand, walk, climb or balance; occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment – The employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
Accommodation/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
To apply, visit: https://careers.tccd.edu/jobs/learning-commons-associate-writing-center-northwest-campus-texas-united-states-95e1e9f2-7a13-430f-b868-47581c590f3c
#J-18808-Ljbffr
Learning Commons Associate - Writing Center
Department:
NW Campus Learn Center
Campus Location:
Northwest Campus
Employee Classification:
ISP - Instructional Sup
Position Type:
PT - Regular
Grant Funded:
No
Compensation Details:
Starting Pay - $16.55
Work Hours:
Monday - Thursday 7:30am - 9:00pm, Friday 7:30am - 5:00pm and Saturday 10:00am - 4:00pm. Flexibility is required, as occasional evening and weekend hours may be necessary based on department needs
Remote Eligible:
This position is not eligible for remote work
Special Instructions to Applicant:
This is a part-time position, with a maximum of 19.5 hrs. per week. This position may require local travel.
Job Summary Reporting to the assigned campus leader, the Learning Commons Associate provides front-line customer service to students, employees, and the public at the TCC Learning Commons. The Learning Commons Associate is responsible for cross‑training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. This position has general requirements for all Learning Commons Associates and specific functional area responsibilities.
Primary Duties and Responsibilities
General
Serves as a resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs
Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
Monitors the Learning Commons to ensure user behavior policies are followed
Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed
Library
Serves as a resource for identifying sources of requested information for learning, research, and engagement
Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
Locates materials including databases and electronic resources for students and faculty
Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
Provides check‑in and check‑out services as well as properly shelving library materials
Assists with maintaining the Library website through content review, creation, and maintenance as assigned
Learning Support
Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face‑to‑face, synchronous online, and asynchronous online modalities
Provides students with appropriate handouts and educational materials as needed
Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
Teaches basic certification, safety, and training courses covering all lab equipment
Prepares and delivers workshops, which may include content creation and updating workshop materials
Partners with faculty for special events in support of classes
Assists supervisor in the delivery of academic boot camps
Service Excellence
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College
Supervision
Works under the general supervision of the assigned campus leader
Performs Other Related Tasks as Required
Required Minimum Qualifications
Learning Commons Associate I: High school diploma or equivalent
Learning Commons Associate II: Associate's degree and two (2) years' working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience
Learning Commons Associate Senior: Bachelor's degree and two (2) years' working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience
Preferred Qualifications
College education beyond the minimum requirements by level
At least one (1) year's working experience teaching and/or tutoring college level English or ESL/ESOL courses
At least one (1) year's experience working in a writing center
Current CRLA training at level 1 or greater or other similar tutor training certification
Knowledge, Skills and Abilities
Knowledge of principles and processes for providing customer and personal services
Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things
Ability to work using a service orientation by actively looking for ways to help people
Ability to talk to others to convey information effectively
Physical Demands and Work Environment Physical Demands – The employee must frequently sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; occasionally stand, walk, climb or balance; occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment – The employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
Accommodation/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
To apply, visit: https://careers.tccd.edu/jobs/learning-commons-associate-writing-center-northwest-campus-texas-united-states-95e1e9f2-7a13-430f-b868-47581c590f3c
#J-18808-Ljbffr