Mountain West Bank is hiring: Corporate User Enablement Designer-Commercial Lend

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Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.

Summary

The Corporate User Enablement Designer – Commercial Lending plays a pivotal role in empowering users across Commercial Lending platforms. This position is responsible for designing and delivering enablement programs that support system adoption, process alignment, and user success. This individual serves as a strategic liaison between business leads and technical teams, ensuring that commercial systems such as nCino and LaserPro are effectively utilized. The role also leads onboarding initiatives, manages enablement content, and provides Tier 1 support to commercial leads across each division in the Glacier Bancorp footprint.

Role Responsibilities

• Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards.
• Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems.
• Develop and maintain enablement materials including recorded demos, job aids via ScreenSteps, and in‑app guidance.
• Own the onboarding experience for new employees in Commercial Lending as it relates to the Universal Commercial Lending Process, ensuring comprehensive exposure to systems, processes and compliance expectations.
• Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools.
• Maintain and update user‑facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes.
• Collaborate with video editors and corporate training teams to produce and refine training assets.
• Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality,ment content.
• Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group.
• Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice‑versa.
• Provide feedback to developers and system owners to improve usability and effectiveness.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities.

• Relevant experience in user enablement, training or instructional design within a commercial banking or financial services environment.
• Strong knowledge of commercial lending systems such as nCino, LaserPro and similar platforms.
• Demonstrated ability to design instructional content including job aids, recorded demos, and in‑app guidance.
• Excellent communication skills, both written and verbal, with the ability to convey complex information to diverse audiences.
• Strong analytical and problem‑solving skills, with the ability to translate business requirements into technical solutions.
• Ability to work collaboratively with cross‑functional teams and manage multiple priorities in a fast‑moving environment.
• Commitment to compliance: Must comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, Patriot Act and Office of Foreign Assets Control.
• Completion of assigned online training courses and achievement of a passing score by the due date.