Bank of America
Process Design Consultant II/ Strategy Op Ex Lead
Bank of America, Jacksonville, Florida, United States, 32290
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.
Responsibilities
Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Managerial Responsibilities This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escape and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Skills
Change Management
Continuous Improvement
Process Design
Process Simplification
Reporting
Business Process Analysis
Critical Thinking
Process Performance Measurement
Program Management
Strategic Thinking
Conflict Management
Decision Making
Process Effectiveness
Scenario Planning and Analysis
Line of Business Job Description
This role is part of the Enterprise Transaction Services Transformation Initiatives and Process Office supporting Strategy and Operational Excellence. The Process Design Consultant/ Strategy Op Ex Lead partners with business subject matter experts, Process Owners/Delegates, Change Management, and Technology to perform current state assessments, document business case opportunities, business requirements gathering, and target state design. Also works with partners to provide / maintain an end to end view of their processes, analyze impacts and data, challenge current state with a view at optimizing target state, develop roadmaps, and contribute to the optimization of the organization through continuous improvement and process reengineering.
The ideal candidate is a strong leader with the ability to challenge and influence stakeholders at all levels in the organization, with excellent analytical and critical thinking skills, and a process improvement mind-set with the ability to strongly challenge processes and drive optimization. Directly supports the program's strategic direction, transformation efforts and process driven culture. Also serves as Process Advisor for Process Management Certifications for Process Owners and Delegates.
Line of Business Skills
Required Skills: Enterprise Transaction Services front line unit, control function, change management or support experience
Strong leaderships skills with the ability to influence stakeholders at all levels
Executive presence and ability to lead meetings, including meetings with executive participants
Strong Process Design and/or Project Management Background
Strong analytical and problem solving skills
Demonstrated success working in Matrix organization
Proficient in problem analysis and solution design
Good business judgment for risk/reward trade offs
Strong Financial Analysis Skills
Desired Skills: Process Management Certification
Process Simplification
Change Management
Program Management
Business Process Analysis
Critical Thinking
Strategic Thinking
Process Effectiveness
Conflict Management
Schedule Monday - Friday | 8:00am - 5:00PM
Shift 1st shift (United States of America)
Hours Per Week 40
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.
Responsibilities
Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Managerial Responsibilities This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escape and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Skills
Change Management
Continuous Improvement
Process Design
Process Simplification
Reporting
Business Process Analysis
Critical Thinking
Process Performance Measurement
Program Management
Strategic Thinking
Conflict Management
Decision Making
Process Effectiveness
Scenario Planning and Analysis
Line of Business Job Description
This role is part of the Enterprise Transaction Services Transformation Initiatives and Process Office supporting Strategy and Operational Excellence. The Process Design Consultant/ Strategy Op Ex Lead partners with business subject matter experts, Process Owners/Delegates, Change Management, and Technology to perform current state assessments, document business case opportunities, business requirements gathering, and target state design. Also works with partners to provide / maintain an end to end view of their processes, analyze impacts and data, challenge current state with a view at optimizing target state, develop roadmaps, and contribute to the optimization of the organization through continuous improvement and process reengineering.
The ideal candidate is a strong leader with the ability to challenge and influence stakeholders at all levels in the organization, with excellent analytical and critical thinking skills, and a process improvement mind-set with the ability to strongly challenge processes and drive optimization. Directly supports the program's strategic direction, transformation efforts and process driven culture. Also serves as Process Advisor for Process Management Certifications for Process Owners and Delegates.
Line of Business Skills
Required Skills: Enterprise Transaction Services front line unit, control function, change management or support experience
Strong leaderships skills with the ability to influence stakeholders at all levels
Executive presence and ability to lead meetings, including meetings with executive participants
Strong Process Design and/or Project Management Background
Strong analytical and problem solving skills
Demonstrated success working in Matrix organization
Proficient in problem analysis and solution design
Good business judgment for risk/reward trade offs
Strong Financial Analysis Skills
Desired Skills: Process Management Certification
Process Simplification
Change Management
Program Management
Business Process Analysis
Critical Thinking
Strategic Thinking
Process Effectiveness
Conflict Management
Schedule Monday - Friday | 8:00am - 5:00PM
Shift 1st shift (United States of America)
Hours Per Week 40
#J-18808-Ljbffr