Runnings
Shop Service Writer (Full-Time) - Rome, NY
Job Category
: Retail Sales
Requisition Number
: SHOPS005574
Apply now
Posted : September 18, 2025
Part-Time
Locations Showing 1 location
The Service Writer acts as the liaison between customers and Runnings service department. They are responsible for understanding customer repair concerns, writing service orders, estimating costs and timelines, and ensuring customer satisfaction throughout the service process.
Rate of Pay: $17.00-10.00 (Based on experience)
Key Responsibilities
Greet customers and assess their service needs.
Write detailed repair orders describing customer concerns and requested services.
Provide accurate estimates for labor and parts.
Schedule service appointments and coordinate with technicians.
Communicate updates to customers regarding service progress.
Review completed work with customers and explain charges.
Handle customer complaints and resolve issues professionally.
Maintain service records and documentation.
Promote dealership services and upsell when appropriate.
Qualifications
High school diploma or equivalent; technical training a plus.
Prior experience in automotive service or customer service preferred.
Strong communication and interpersonal skills.
Ability to multitask and stay organized in a fast-paced environment.
Basic understanding of vehicle systems and repair processes.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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: Retail Sales
Requisition Number
: SHOPS005574
Apply now
Posted : September 18, 2025
Part-Time
Locations Showing 1 location
The Service Writer acts as the liaison between customers and Runnings service department. They are responsible for understanding customer repair concerns, writing service orders, estimating costs and timelines, and ensuring customer satisfaction throughout the service process.
Rate of Pay: $17.00-10.00 (Based on experience)
Key Responsibilities
Greet customers and assess their service needs.
Write detailed repair orders describing customer concerns and requested services.
Provide accurate estimates for labor and parts.
Schedule service appointments and coordinate with technicians.
Communicate updates to customers regarding service progress.
Review completed work with customers and explain charges.
Handle customer complaints and resolve issues professionally.
Maintain service records and documentation.
Promote dealership services and upsell when appropriate.
Qualifications
High school diploma or equivalent; technical training a plus.
Prior experience in automotive service or customer service preferred.
Strong communication and interpersonal skills.
Ability to multitask and stay organized in a fast-paced environment.
Basic understanding of vehicle systems and repair processes.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr