Spektrix
Join to apply for the Senior Customer Marketing Manager role at Spektrix.
Application Deadline:
24 November 2025 Department:
Marketing Location:
US (Eastern Time Zone) Compensation:
$110,000 - $125,000 / year Job Overview
Spektrix is a growing collection of creative problem solvers, tech enthusiasts, and arts lovers whose mission is to help arts organizations be more successful. We provide cloud‑based software and consultative customer support to grow revenue, increase efficiency, and strengthen audience relationships. The team includes over 260 employees across London, Manchester, and New York, working with more than 800 arts organizations and hundreds of web agencies across North America and the UK. The role
As the Senior Customer Marketing Manager, you will deepen customer relationships, increase retention and expansion, and transform satisfied customers into vocal advocates. You’ll lead the strategy and execution of lifecycle campaigns, customer communications, and advocacy programs in close collaboration with client success and the larger marketing team. This role requires a relationship‑driven marketer with a passion for customer experience and proven success in B2B environments. Accountabilities and Responsibilities
Building and executing effective client marketing strategies and campaigns to strengthen relationships, increase adoption, and create advocates. Managing and scaling the customer advocacy program, capturing testimonials and feedback while recruiting clients to become advocates. Owning and optimizing the customer lifecycle journey and marketing experience, covering onboarding, adoption, renewal, and advocate stages. Identifying and cultivating power users and champions for use in sales, marketing, and events. Maintaining a consistent tone of voice and brand experience across all touchpoints. Analyzing customer behavior and feedback to identify marketing opportunities and areas for improvement. Key Responsibilities
Working closely with the community and events team to ensure smooth collaboration through these channels. Partnering with client success to surface customer success stories and advocacy opportunities. Collaborating with the events team to coordinate client participation in speaking at events, on advisory boards, in media, and case studies. Developing and managing email nurture campaigns, newsletters, and in‑app messaging to educate and engage users. Collaborating with product marketing to define segmentation, personalized communications, product usage, and adoption rates. Working with product marketing to establish the content strategy for customer‑facing updates, including product announcements, feature releases, and educational content. Managing the marketing aspects of the net‑promoter‑score evaluation. Establishing goals, measuring outcomes, and sharing insights to continually improve customer marketing efforts. Key Requirements
Strong project management and organizational skills; able to balance multiple priorities. Excellent written and verbal communication skills with the ability to distill complex concepts. Demonstrated understanding of client personas and data‑driven audience segmentation to develop targeted, personalized marketing strategies that enhance engagement, conversion, and retention. Familiarity with HubSpot CRM and marketing automation platforms. Experience working across time zones. Excellent rapport with customers and client organizations of all sizes. Benefits
Company‑paid medical, dental and vision insurance. Generous Paid Time Off benefits, including:
21 days of PTO (vacation, personal time, whatever you choose to use it for) 14 paid holidays 10 paid sick days
401(k) with 4% employer match. Professional development opportunities. Two paid volunteering days per year. Flexible working with support for WFH setup / equipment. Month‑long paid sabbatical after 5 years of service. Free snacks, drinks and breakfast items in our offices. Catered lunch at the office every Thursday. Varied range of regular social activities throughout the year. Remote Work & Onsite Travel
We aim to be as flexible as possible when it comes to working setups, with a "remote first" approach. Most of the team works from home regularly. If you end up working in the office or from home more, you will need a good setup for working from home. We’ll provide reasonable support and all the hardware you need to get started. However, we do require that you already have the following in place:
A quiet working space at home where you can consistently take video calls without interruptions. An internet connection that supports your participation in video calls and access to our systems and services. Costs Associated With Working Onsite:
For local team members (under 2 hours from the office), a stipend is offered for each day you work on‑site. For remote‑based team members, Spektrix covers all work‑related travel expenses directly. Equal Opportunities
Spektrix is an equal opportunities employer. We recruit regardless of race, religion, gender, gender identity, sexual orientation, age, or disability status and look to employ from a wide range of backgrounds and experiences. We are committed to creating an inclusive work environment where our team members are supported in expressing themselves and delivering their best work. If you identify in any way, we encourage you to apply.
In an effort to help us reduce bias, please do not include a photo on your resume or application.
#J-18808-Ljbffr
24 November 2025 Department:
Marketing Location:
US (Eastern Time Zone) Compensation:
$110,000 - $125,000 / year Job Overview
Spektrix is a growing collection of creative problem solvers, tech enthusiasts, and arts lovers whose mission is to help arts organizations be more successful. We provide cloud‑based software and consultative customer support to grow revenue, increase efficiency, and strengthen audience relationships. The team includes over 260 employees across London, Manchester, and New York, working with more than 800 arts organizations and hundreds of web agencies across North America and the UK. The role
As the Senior Customer Marketing Manager, you will deepen customer relationships, increase retention and expansion, and transform satisfied customers into vocal advocates. You’ll lead the strategy and execution of lifecycle campaigns, customer communications, and advocacy programs in close collaboration with client success and the larger marketing team. This role requires a relationship‑driven marketer with a passion for customer experience and proven success in B2B environments. Accountabilities and Responsibilities
Building and executing effective client marketing strategies and campaigns to strengthen relationships, increase adoption, and create advocates. Managing and scaling the customer advocacy program, capturing testimonials and feedback while recruiting clients to become advocates. Owning and optimizing the customer lifecycle journey and marketing experience, covering onboarding, adoption, renewal, and advocate stages. Identifying and cultivating power users and champions for use in sales, marketing, and events. Maintaining a consistent tone of voice and brand experience across all touchpoints. Analyzing customer behavior and feedback to identify marketing opportunities and areas for improvement. Key Responsibilities
Working closely with the community and events team to ensure smooth collaboration through these channels. Partnering with client success to surface customer success stories and advocacy opportunities. Collaborating with the events team to coordinate client participation in speaking at events, on advisory boards, in media, and case studies. Developing and managing email nurture campaigns, newsletters, and in‑app messaging to educate and engage users. Collaborating with product marketing to define segmentation, personalized communications, product usage, and adoption rates. Working with product marketing to establish the content strategy for customer‑facing updates, including product announcements, feature releases, and educational content. Managing the marketing aspects of the net‑promoter‑score evaluation. Establishing goals, measuring outcomes, and sharing insights to continually improve customer marketing efforts. Key Requirements
Strong project management and organizational skills; able to balance multiple priorities. Excellent written and verbal communication skills with the ability to distill complex concepts. Demonstrated understanding of client personas and data‑driven audience segmentation to develop targeted, personalized marketing strategies that enhance engagement, conversion, and retention. Familiarity with HubSpot CRM and marketing automation platforms. Experience working across time zones. Excellent rapport with customers and client organizations of all sizes. Benefits
Company‑paid medical, dental and vision insurance. Generous Paid Time Off benefits, including:
21 days of PTO (vacation, personal time, whatever you choose to use it for) 14 paid holidays 10 paid sick days
401(k) with 4% employer match. Professional development opportunities. Two paid volunteering days per year. Flexible working with support for WFH setup / equipment. Month‑long paid sabbatical after 5 years of service. Free snacks, drinks and breakfast items in our offices. Catered lunch at the office every Thursday. Varied range of regular social activities throughout the year. Remote Work & Onsite Travel
We aim to be as flexible as possible when it comes to working setups, with a "remote first" approach. Most of the team works from home regularly. If you end up working in the office or from home more, you will need a good setup for working from home. We’ll provide reasonable support and all the hardware you need to get started. However, we do require that you already have the following in place:
A quiet working space at home where you can consistently take video calls without interruptions. An internet connection that supports your participation in video calls and access to our systems and services. Costs Associated With Working Onsite:
For local team members (under 2 hours from the office), a stipend is offered for each day you work on‑site. For remote‑based team members, Spektrix covers all work‑related travel expenses directly. Equal Opportunities
Spektrix is an equal opportunities employer. We recruit regardless of race, religion, gender, gender identity, sexual orientation, age, or disability status and look to employ from a wide range of backgrounds and experiences. We are committed to creating an inclusive work environment where our team members are supported in expressing themselves and delivering their best work. If you identify in any way, we encourage you to apply.
In an effort to help us reduce bias, please do not include a photo on your resume or application.
#J-18808-Ljbffr