Acceleration Partners
Associate Account Director/Account Director, Influencer Marketing
Acceleration Partners, Minneapolis, Minnesota, United States, 55400
Associate Account Director/Account Director, Influencer Marketing
LOCATION
The Associate Account Director/Account Director, Influencer Marketing position is a remote, work‑from‑home position, as are all positions at Acceleration Partners (a structure central to our culture and our vision to change the work/life paradigm). Some travel is required for client meetings or other internal meetings, conferences, etc.
THE ROLE As the partner‑marketing landscape continues to evolve, various channels and tactics are coming together in exciting ways, and Acceleration Partners is leading the charge. We are seeking an experienced senior‑level digital marketing professional with leadership experience(s) to autonomously manage cross‑regional teams for our influencer marketing practice, serving as a high‑level client‑facing liaison, often acting as a point of escalation for the AP and client teams. The successful candidate will have strong experience in developing and managing successful, KPI‑driven influencer marketing campaigns for consumer products and/or services companies. They will have working knowledge of the overall partner‑marketing landscape, including affiliate, and the ability to both direct comprehensive strategy as well as capably lead, manage, and hold teams accountable.
This person will be responsible for ensuring a high level of client service is being delivered to drive client happiness, retention, and growth KPIs. At the same time, they will focus on team happiness, coaching and developing direct reports on client service and communication best practices, team retention, staffing and resourcing. Another key focus will be monitoring for wider trends and ensuring synergies and alignment, constantly looking for areas to improve processes and establish best practices.
At Acceleration Partners, we have three core values that we apply to everything we do: Own It, Embrace Relationships, and Excel & Improve. The ideal candidate will have a track record that aligns to all of these values. This person will have a history of owning it, having met and exceeded performance expectations by overcoming obstacles and turning them into opportunities. They will have a demonstrated track record of embracing relationships, leveraging communication and interpersonal skills to build relationships based on trust and genuine partnership. They will also have demonstrated the desire to excel & improve by constantly looking for areas of improvement and innovating the approach to create efficiencies and maximize effectiveness.
TOP 5 JOB RESPONSIBILITIES
Portfolio Growth (Strategy, Execution, Performance & Expansion)
– Provides high‑level strategic guidance and partnership to teams to ensure program goals are met and risk areas are mitigated proactively. Works with the team to innovate new strategy, tactics and efficiencies so client objectives are met and ensures client success. Assists team in identifying opportunities for scope of work expansions, leverages curiosity and effective questioning, and develops expansion proposals with pitching to client stakeholders. Focuses on achieving YoY growth KPIs.
Lead, Manage, and Hold Your Team Accountable
– Oversees account teams, manages and leads team members, and supervises high‑level account activities. Assists in hiring and develops teams through mentoring, coaching, identifying training needs, and providing timely feedback. Tracks team happiness and retention metrics, works with key stakeholders on resolution plans, and considers regional nuances when navigating people issues.
Superior Client Service (Communication, Satisfaction, and Retention)
– Builds strong relationships with client contacts, including C‑level contacts (CEO, CMO, VP of Marketing, etc.). Acts as a point of contact, managing 95% of client escalations, and ensures trust in our team by overseeing client outputs and communications. Aims for a net promoter score of 8+.
Resource Allocation and Profitability
– Manages monthly utilization rate, staffing plans and resources for the sales pipeline. Ensures accounts are profitable, within scope, and adjusts scopes while pursuing new opportunities to increase portfolio revenue, reflected in very high retention rates.
Internal Responsibilities
– Collaborates with Marketing, Sales, and Operations to address customer needs and scale the business. Shares information timely, leads process improvements, and proactively identifies and mitigates potential risks to the business.
WHAT SUCCESS LOOKS LIKE By 6 months
the Associate Account Director/Account Director is overseeing day‑to‑day operations of multiple influencer programs across regions and account teams with little guidance from the Director. They have formed strong relationships with key client contacts, are recognized as a leader and point of escalation, and deliver influencer programs that see month‑over‑month growth on pace to meet or exceed client goals. They coach teams to deliver results without micromanagement and make sound decisions, escalating only when necessary. Clients are serviced profitably with target bill rates met and net promoter scores of 8+.
By 1 year
the Associate Account Director/Account Director autonomously takes full accountability for performance and success of their programs and regional responsibilities. Influencer outcomes consistently meet or exceed expectations, team and account efficiency are maximized, and strategic plans and communication are in place. Expansion opportunities are pitched and client retention is secured. Deliverables remain A‑caliber and client satisfaction scores stay above 8+.
QUALITIES OF THE IDEAL CANDIDATE
Has strong internal motivation to get the job done and done well
Only provides superior results for clients and unsurpassed customer service
Recognizes the importance of engagement for themselves and clients
Possesses mature and measured judgment, solving problems independently
Has incredible attention to detail and can multitask several projects at once
Possesses superior written and verbal communication skills
Displays accountability, meeting deadlines and keeping commitments
Leads by example and knows how to collaborate and motivate team members remotely
Has confidence, poise, and eloquence in client meetings and difficult situations
Thrives in a fast‑paced environment and brings order to chaos
Prioritizes competing objectives and manages time while coaching others
Works independently with minimal supervision
MINIMUM QUALIFICATIONS & SKILLS
6+ years of digital marketing and agency experience
Bachelor’s degree required
Proven leadership track record with experience interviewing, hiring, developing, coaching, and performance management of direct reports
Solid understanding of omni‑channel and digital marketing, with a track record of successfully running influencer campaigns for consumer products and/or services companies
Working knowledge of attribution in digital marketing
Strong understanding of how influencer and affiliate marketing can work together
Experience with influencer tools (CreatorIQ, GRIN, etc.) preferred, not required
Knowledge of affiliate networks or SaaS platforms (Impact, ShareASale, Commission Junction, etc.) experience preferred, not required
Ability to travel up to 25%, including to international locations
Analytical mindset, comfortable with data analysis and reporting
Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
Outstanding customer service skills
Strong independent decision‑making, organizational, planning and problem‑solving skills
Strategic thinker with the ability to develop and lead comprehensive influencer marketing strategies
WHY ACCELERATION PARTNERS? Acceleration Partners is the world’s largest and first‑to‑market Partnership Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, AP’s global team of 300+ focuses on data‑driven strategies that connect brands to the right consumers through affiliate and influencer. All of our work is supported by APVision, our proprietary technology suite which leverages the largest dataset of any agency in the Partnership Marketing ecosystem. Serving over 200 brands—including household names like Amazon, Apple, Target, Google, Marriott, Coinbase, and Burberry—AP’s diversified team is creating what’s next in the industry by building high‑performing partnership marketing programs. As the only truly integrated global partnerships agency, AP prides itself on being at the cutting edge of industry developments and leverages proven expertise to deliver unique solutions for brands seeking sustainable growth.
AP PERKS & BENEFITS – WHAT WE OFFER
100% remote work for everyone
Group medical, dental, and vision coverage insurance (with opt‑out benefits)
401K with matching
Open Paid Time Off
Summer & Holiday Wellness Breaks in July and December
Volunteer and Birthday Time Off
Focus Fridays
Paid Parental Leave Benefits
Wellness, Technology & Education Allowances
Paid sabbatical leaves, donation matching, and more!!
Target base salary is $100,000 - $120,000 depending on location, experience and leveling.
Benefits may vary based on employment status or country location.
Acceleration Partners is committed to a diverse workforce and we are an equal opportunity employer. We evaluate applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status.
#LI-REMOTE
*GLSDR
#LI-MG1
#J-18808-Ljbffr
THE ROLE As the partner‑marketing landscape continues to evolve, various channels and tactics are coming together in exciting ways, and Acceleration Partners is leading the charge. We are seeking an experienced senior‑level digital marketing professional with leadership experience(s) to autonomously manage cross‑regional teams for our influencer marketing practice, serving as a high‑level client‑facing liaison, often acting as a point of escalation for the AP and client teams. The successful candidate will have strong experience in developing and managing successful, KPI‑driven influencer marketing campaigns for consumer products and/or services companies. They will have working knowledge of the overall partner‑marketing landscape, including affiliate, and the ability to both direct comprehensive strategy as well as capably lead, manage, and hold teams accountable.
This person will be responsible for ensuring a high level of client service is being delivered to drive client happiness, retention, and growth KPIs. At the same time, they will focus on team happiness, coaching and developing direct reports on client service and communication best practices, team retention, staffing and resourcing. Another key focus will be monitoring for wider trends and ensuring synergies and alignment, constantly looking for areas to improve processes and establish best practices.
At Acceleration Partners, we have three core values that we apply to everything we do: Own It, Embrace Relationships, and Excel & Improve. The ideal candidate will have a track record that aligns to all of these values. This person will have a history of owning it, having met and exceeded performance expectations by overcoming obstacles and turning them into opportunities. They will have a demonstrated track record of embracing relationships, leveraging communication and interpersonal skills to build relationships based on trust and genuine partnership. They will also have demonstrated the desire to excel & improve by constantly looking for areas of improvement and innovating the approach to create efficiencies and maximize effectiveness.
TOP 5 JOB RESPONSIBILITIES
Portfolio Growth (Strategy, Execution, Performance & Expansion)
– Provides high‑level strategic guidance and partnership to teams to ensure program goals are met and risk areas are mitigated proactively. Works with the team to innovate new strategy, tactics and efficiencies so client objectives are met and ensures client success. Assists team in identifying opportunities for scope of work expansions, leverages curiosity and effective questioning, and develops expansion proposals with pitching to client stakeholders. Focuses on achieving YoY growth KPIs.
Lead, Manage, and Hold Your Team Accountable
– Oversees account teams, manages and leads team members, and supervises high‑level account activities. Assists in hiring and develops teams through mentoring, coaching, identifying training needs, and providing timely feedback. Tracks team happiness and retention metrics, works with key stakeholders on resolution plans, and considers regional nuances when navigating people issues.
Superior Client Service (Communication, Satisfaction, and Retention)
– Builds strong relationships with client contacts, including C‑level contacts (CEO, CMO, VP of Marketing, etc.). Acts as a point of contact, managing 95% of client escalations, and ensures trust in our team by overseeing client outputs and communications. Aims for a net promoter score of 8+.
Resource Allocation and Profitability
– Manages monthly utilization rate, staffing plans and resources for the sales pipeline. Ensures accounts are profitable, within scope, and adjusts scopes while pursuing new opportunities to increase portfolio revenue, reflected in very high retention rates.
Internal Responsibilities
– Collaborates with Marketing, Sales, and Operations to address customer needs and scale the business. Shares information timely, leads process improvements, and proactively identifies and mitigates potential risks to the business.
WHAT SUCCESS LOOKS LIKE By 6 months
the Associate Account Director/Account Director is overseeing day‑to‑day operations of multiple influencer programs across regions and account teams with little guidance from the Director. They have formed strong relationships with key client contacts, are recognized as a leader and point of escalation, and deliver influencer programs that see month‑over‑month growth on pace to meet or exceed client goals. They coach teams to deliver results without micromanagement and make sound decisions, escalating only when necessary. Clients are serviced profitably with target bill rates met and net promoter scores of 8+.
By 1 year
the Associate Account Director/Account Director autonomously takes full accountability for performance and success of their programs and regional responsibilities. Influencer outcomes consistently meet or exceed expectations, team and account efficiency are maximized, and strategic plans and communication are in place. Expansion opportunities are pitched and client retention is secured. Deliverables remain A‑caliber and client satisfaction scores stay above 8+.
QUALITIES OF THE IDEAL CANDIDATE
Has strong internal motivation to get the job done and done well
Only provides superior results for clients and unsurpassed customer service
Recognizes the importance of engagement for themselves and clients
Possesses mature and measured judgment, solving problems independently
Has incredible attention to detail and can multitask several projects at once
Possesses superior written and verbal communication skills
Displays accountability, meeting deadlines and keeping commitments
Leads by example and knows how to collaborate and motivate team members remotely
Has confidence, poise, and eloquence in client meetings and difficult situations
Thrives in a fast‑paced environment and brings order to chaos
Prioritizes competing objectives and manages time while coaching others
Works independently with minimal supervision
MINIMUM QUALIFICATIONS & SKILLS
6+ years of digital marketing and agency experience
Bachelor’s degree required
Proven leadership track record with experience interviewing, hiring, developing, coaching, and performance management of direct reports
Solid understanding of omni‑channel and digital marketing, with a track record of successfully running influencer campaigns for consumer products and/or services companies
Working knowledge of attribution in digital marketing
Strong understanding of how influencer and affiliate marketing can work together
Experience with influencer tools (CreatorIQ, GRIN, etc.) preferred, not required
Knowledge of affiliate networks or SaaS platforms (Impact, ShareASale, Commission Junction, etc.) experience preferred, not required
Ability to travel up to 25%, including to international locations
Analytical mindset, comfortable with data analysis and reporting
Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
Outstanding customer service skills
Strong independent decision‑making, organizational, planning and problem‑solving skills
Strategic thinker with the ability to develop and lead comprehensive influencer marketing strategies
WHY ACCELERATION PARTNERS? Acceleration Partners is the world’s largest and first‑to‑market Partnership Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, AP’s global team of 300+ focuses on data‑driven strategies that connect brands to the right consumers through affiliate and influencer. All of our work is supported by APVision, our proprietary technology suite which leverages the largest dataset of any agency in the Partnership Marketing ecosystem. Serving over 200 brands—including household names like Amazon, Apple, Target, Google, Marriott, Coinbase, and Burberry—AP’s diversified team is creating what’s next in the industry by building high‑performing partnership marketing programs. As the only truly integrated global partnerships agency, AP prides itself on being at the cutting edge of industry developments and leverages proven expertise to deliver unique solutions for brands seeking sustainable growth.
AP PERKS & BENEFITS – WHAT WE OFFER
100% remote work for everyone
Group medical, dental, and vision coverage insurance (with opt‑out benefits)
401K with matching
Open Paid Time Off
Summer & Holiday Wellness Breaks in July and December
Volunteer and Birthday Time Off
Focus Fridays
Paid Parental Leave Benefits
Wellness, Technology & Education Allowances
Paid sabbatical leaves, donation matching, and more!!
Target base salary is $100,000 - $120,000 depending on location, experience and leveling.
Benefits may vary based on employment status or country location.
Acceleration Partners is committed to a diverse workforce and we are an equal opportunity employer. We evaluate applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status.
#LI-REMOTE
*GLSDR
#LI-MG1
#J-18808-Ljbffr