HighLevel
We're seeking a Lead Product Designer who can elevate our product experiences through vision, craft, and influence. You've spent 7+ years designing SaaS products, and you're now ready to shape not just great interfaces but great design culture. As a design leader, you'll mentor other designers, partner deeply with PMs and engineers, and play a central role in defining our design direction. You'll connect high-level strategy to detailed execution and use both qualitative and quantitative insights to make confident design decisions.
Responsibilities
Lead design strategy and execution for one or more product pillars. Drive design quality reviews and own standards for usability, accessibility, and design consistency. Mentor and grow the design team; provide thoughtful feedback and career guidance. Partner with PMs and Engineering to translate business goals into design roadmaps. Influence the product vision through storytelling, data synthesis, and user empathy. Contribute to and evolve our design system, ensuring cohesive experiences across surfaces and devices. Define metrics for design quality and impact (usability scores, accessibility compliance, NPS, etc.). Create alignment between design and cross-functional teams through documentation, office hours, and design critiques. Stay current on design trends, emerging tools, and industry best practices bringing back actionable insights to the team. Requirements
Experience with AI-powered design tooling is mandatory. Applications without a folio will not be considered. 7+ years of relevant design experience, with 2+ years in a leadership or mentorship capacity. Proven record of delivering elegant, data-informed experiences across the full design lifecycle: research, IA, interaction design, visual design, prototyping, and testing. Deep fluency in design systems, accessibility, and scalable design patterns. Strong visual and interaction design, you care about hierarchy, layout, motion, and usability as much as strategy. Experience designing for AI-driven or intelligent interfaces, including collaboration with ML and data teams. Track record of influencing design direction at a system or platform level, not just at the feature level. Natural mentor comfortable coaching Senior and Junior designers while promoting shared standards of excellence. Strong facilitation skills: workshops, design critiques, and decision frameworks. A portfolio that demonstrates systematic thinking and measurable product impact. Excellent communicator to simplify complex ideas for different audiences and advocate for design-led solutions. Familiarity with front-end implementation constraints; ability to work closely with engineers to ship quality. Committed to inclusive, accessible, and scalable design. Passionate about improving team operations, processes, tools, and documentation. Must-Have Qualities
Comfortable moving between strategy and hands-on design. Skilled at balancing speed, detail, and scalability in design execution.Strong storytelling and presentation skills can persuade through clarity and evidence. Deep curiosity about users, data, and design systems. Empathy-driven leader who helps others grow and succeed. Advocate for accessibility, inclusion, and ethical design. Positive energy is able to energize teams and maintain momentum in ambiguity.
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Lead design strategy and execution for one or more product pillars. Drive design quality reviews and own standards for usability, accessibility, and design consistency. Mentor and grow the design team; provide thoughtful feedback and career guidance. Partner with PMs and Engineering to translate business goals into design roadmaps. Influence the product vision through storytelling, data synthesis, and user empathy. Contribute to and evolve our design system, ensuring cohesive experiences across surfaces and devices. Define metrics for design quality and impact (usability scores, accessibility compliance, NPS, etc.). Create alignment between design and cross-functional teams through documentation, office hours, and design critiques. Stay current on design trends, emerging tools, and industry best practices bringing back actionable insights to the team. Requirements
Experience with AI-powered design tooling is mandatory. Applications without a folio will not be considered. 7+ years of relevant design experience, with 2+ years in a leadership or mentorship capacity. Proven record of delivering elegant, data-informed experiences across the full design lifecycle: research, IA, interaction design, visual design, prototyping, and testing. Deep fluency in design systems, accessibility, and scalable design patterns. Strong visual and interaction design, you care about hierarchy, layout, motion, and usability as much as strategy. Experience designing for AI-driven or intelligent interfaces, including collaboration with ML and data teams. Track record of influencing design direction at a system or platform level, not just at the feature level. Natural mentor comfortable coaching Senior and Junior designers while promoting shared standards of excellence. Strong facilitation skills: workshops, design critiques, and decision frameworks. A portfolio that demonstrates systematic thinking and measurable product impact. Excellent communicator to simplify complex ideas for different audiences and advocate for design-led solutions. Familiarity with front-end implementation constraints; ability to work closely with engineers to ship quality. Committed to inclusive, accessible, and scalable design. Passionate about improving team operations, processes, tools, and documentation. Must-Have Qualities
Comfortable moving between strategy and hands-on design. Skilled at balancing speed, detail, and scalability in design execution.Strong storytelling and presentation skills can persuade through clarity and evidence. Deep curiosity about users, data, and design systems. Empathy-driven leader who helps others grow and succeed. Advocate for accessibility, inclusion, and ethical design. Positive energy is able to energize teams and maintain momentum in ambiguity.
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