Jobs via Dice is hiring: ServiceNow User Experience Lead in Minneapolis

Job Overview

Genesis10 is seeking a ServiceNow User Experience Lead for a 6‑month contract‑to‑hire role in the financial industry, located in Minneapolis. The role requires onsite presence four days a week.

Responsibilities

• Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment.
• Conduct and synthesize user research, interviews, surveys, and usability testing to inform design decisions.
• Translate research insights into user flows, wireframes, prototypes, and mockups.
• Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals.
• Develop and maintain design systems, component libraries, and documentation to support scalable, consistent user experiences.
• Advocate for accessibility and inclusive design standards in all solutions.
• Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders.
• Iterate on designs based on user feedback, analytics, and testing results.
• Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
• Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
• Partner with Corporate Communications to align on corporate UX design standards.
• Adhere to Agile methodology and ServiceNow best practices.

Qualifications

• UI/UX experience on the ServiceNow platform.
• Proficiency in HTML, CSS, and Java.
• Experience designing, creating standards, and streamlining user experience across all ServiceNow modules.

Compensation

$50‑60 per hour W2, depending on skill and experience level.

Benefits

• Access to hundreds of clients across Fortune 100 and mid‑market organizations.
• Career development support from an experienced recruiting team.
• Behavioral Health Platform.
• Medical, Dental, Vision.
• Health Savings Account.
• Voluntary Hospital Indemnity (Critical Illness & Accident).
• Voluntary Term Life Insurance.
• 401(k).
• Sick Pay (where applicable).
• Commuter Benefits (Dallas, NYC, SF).
• Remote opportunities available.

Equal Opportunity Statement

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.