Product Design Director, Concierge Products
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We’re currently seeking a Product Design Director to lead our Concierge Products team as part of the Experience Design organization. The Premium Design team sets the bar for Capital One’s high‑spender customer experience ecosystem, revolving around highly useful, personalized, and high‑stakes products. We are looking for a design leader to drive the Velocity Black service, other concierge experiences, and the back‑end agent experiences. Velocity Black is a premium lifestyle digital concierge service delivering exclusive travel, entertainment, shopping, and dining offerings to consumers globally. This role will drive differentiated vision and lead teams to craft exceptional end‑to‑end native experiences that allow Capital One to win at the top of the market. You will also work closely with craft leads, designers, and cross‑functional teams to push creative boundaries while ensuring business impact and customer value.
The Experience Design team at Capital One is at the forefront emerging digital and physical experiences. We are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.
Role Expectations
As a Director of Concierge Products, you’ll lead a talented, cross‑disciplinary team of designers, and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high‑impact, highly complex projects and defining and driving design strategy that informs the higher‑level vision of the organization and aligns to business objectives.
Core Competencies
- Product Design Expertise: Leverage established expertise and leadership in product design to elevate the practice at Capital One. Utilize interaction, visual, and service design skills; work with cross‑functional partners to oversee and optimize tools, platforms, frameworks, and design systems; enable your team to develop artifacts such as vision stories, journey maps, blueprints, high‑fidelity designs, and prototypes.
- Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture.
- Human‑Centered: Champion voices of customers and partners, modeling a mindset that business and customer outcomes are complementary, resulting in experiences that exceed baseline needs and expectations.
- Business‑Focused: Demonstrate expert knowledge of products, processes, customers, competitors, and industry trends, applying insights to shape how Design solves business challenges.
- Problem‑Solving: Share insights around technical advances and data capabilities that could influence outcomes; help teams navigate technical limitations and boundaries in pursuit of bold solutions.
- Collaboration: Connect dots across teams, portfolios, platforms, and LOBs, bringing partners and processes together to drive coherent experiences, accelerate delivery and elevate design value.
- Communication: Present work across levels and functions; model a strategic human‑centered approach that integrates design frameworks, data, and research insights to make the complex accessible, influence senior stakeholders, and achieve impactful results.
Qualifications
- Basic Qualifications:
- At least 8 years of experience in a product design role.
- At least 3 years of experience leading design teams.
- Preferred Qualifications:
- 10+ years of experience in a product design role.
- 5+ years of experience leading design teams.
- Experience in a design toolkit that spans product design, service design, design strategy, and content design.
- Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market.
- Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.
- Experience working within a design system.
- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
- Expertise with design and prototyping tools such as Figma.
- Experience managing an interdisciplinary design team.
- Proficiency in business case development, grounding product and user experience decisions to business value.
- Exceptional written and verbal communication skills.
- Exceptional interpersonal skills and relationship building across complex organizations.
- Exceptional people management and development skills.
Salary
Minimum and maximum full‑time annual salaries for this role are listed by location:
- McLean, VA: $226,000 - $257,900 for Director, Design
- New York, NY: $246,500 - $281,300 for Director, Design
- Richmond, VA: $205,400 - $234,400 for Director, Design
Participants may also earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Learn more at the Capital One Careers website.
Additional Information
This role is expected to accept applications for a minimum of 5 business days.
No agencies please.
Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination under applicable laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with relevant laws.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please email
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Capital One Financial is made up of several entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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