NMDP is hiring: Audio-Video Support Analyst (Infrastructure) in Minneapolis

Position Summary

The Infrastructure Support Analyst is a highly motivated and customer-focused Audio/Video (AV) Support Analyst on our Corporate Unified Communication/AV team. This on-site role (5 days/week) is key to supporting a hybrid workforce by delivering reliable, high-quality AV and collaboration technology experiences.

The Infrastructure "AV" Support Analyst will be responsible for providing day-to-day support for online meeting platforms, conference room systems, and large-scale corporate events—ensuring seamless communication and collaboration across both in-office and remote teams. This individual will also contribute to supporting our Unified Communications platforms, including Webex and Contact Center solutions.

Accountabilities

Meeting & Conference Room Support

• Provide daily technical support, maintenance and training for AV-enabled conference rooms, huddle spaces, and collaboration areas.
• Support and maintain AV systems including displays, video conferencing units, microphones, speakers, and control systems (e.g., Cisco AV, Crestron, Extron).
• Ensure all meeting spaces are meeting‑ready, resolving technical issues proactively or in real time.
• May require some nights, evenings, or weekend support.

Corporate Event Support

• Provide daily technical support, maintenance and training for AV‑enabled conference rooms, huddle spaces, and collaboration areas.
• Support and maintain AV systems including displays, video conferencing units, microphones, speakers, and control systems (e.g., Cisco AV, Crestron, Extron).
• Ensure all meeting spaces are meeting‑ready, resolving technical issues proactively or in real time.
• May require some nights, evenings, or weekend support.

Online Meeting & Hybrid Collaboration Support

• Support a hybrid workforce by enabling smooth collaboration between on‑site and remote employees.
• Provide Tier 1 and Tier 2 support for collaboration platforms such as Webex, Microsoft Teams, Zoom, and others.
• Assist users with virtual meeting setup, screen sharing, remote access, and troubleshooting.
• Train staff on best practices for hybrid meetings, virtual events, and AV tools.

Technical Operations & Documentation

• Maintain inventory and perform preventive maintenance on AV systems and equipment.
• Document conference room configurations, procedures, common fixes, and training materials.
• Collaborate with IT, facilities, and vendors for AV‑related installations, upgrades, and support needs.
• Stay informed of new AV technologies, tools, and best practices for hybrid collaboration.

Required Qualifications

Knowledge of:

• 2+ years of experience in AV/IT support or a similar technical role.
• Excellent people skills, with the ability to communicate and collaborate effectively at all levels of the organization.
• Proven experience supporting executive leadership in a corporate environment, demonstrating discretion, professionalism, and a high level of organizational skill.
• Solid experience with corporate AV systems and online meeting platforms (e.g., Webex, Teams, Zoom).
• Understanding of AV signal flow, audio/video conferencing hardware, and control systems.
• Experience installing and maintaining AV equipment.
• Strong troubleshooting, problem‑solving skills.
• Physically capable of lifting and transporting AV equipment (up to 50 lbs as needed).
• Willingness to work on‑site 5 days per week and support occasional after‑hours events.
• Eagerness to learn and grow into supporting the full Cisco Unified Communications platform, including Webex, Voice, Contact Center, and related systems.

Ability To

• AVIXA CTS or other relevant certifications.
• Experience with Cisco, Crestron, Extron, or similar AV solutions.
• Familiarity with live streaming platforms (e.g., vMix, VBrick, Cisco Events).
• Basic understanding of IT networking and collaboration infrastructure.

Education And/or Experience

• Two years’ experience in a position that required AV Support, corporate meeting support, and online meeting support.
• Proficiency with various technologies such as Webex, Crestron, Sound Board, Video Mixing.

About The Team

NMDP offers regular, full‑time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well‑being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• Non‑profit Organizations