DeepHealth is hiring: Technical Writer in Somerville

Job Description

We are seeking a detail-oriented Technical Writer to join our Operations team. The primary responsibility of this role will be to create clear, concise, and accurate support documentation that empowers our users and internal support teams to effectively utilize and troubleshoot our software solutions. The ideal candidate will have an understanding of IT concepts and the ability to translate technical information into easily understandable content.

Essential Duties and Responsibilities

• Develop, write, and edit a wide range of technical documentation, including user manuals, knowledge base articles, troubleshooting guides, installation and configuration guides, system administration guides, and release notes.
• Collaborate closely with IT engineers, developers, product managers, and support teams to gather information and ensure documentation accuracy and completeness.
• Organize and maintain existing documentation to ensure it is up-to-date and easily accessible.
• Identify opportunities to improve the clarity, usability, and effectiveness of existing documentation.
• Ensure all documentation adheres to established style guides, terminology, and branding standards.
• Participate in the review process for technical content, incorporating feedback from subject matter experts.
• Assist in the development and implementation of documentation best practices and processes.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications