Salesforce
Technical Writing Production Support Engineer
Salesforce, San Francisco, California, United States, 94199
Technical Writing Production Support Engineer
Join to apply for the
Technical Writing Production Support Engineer
role at
Salesforce .
5 days ago – be among the first 25 applicants.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category: Software Engineering.
Job Details:
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing, and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Content Experience (CX) group is responsible for the authoring and maintenance of world‑class product knowledge information for Salesforce’s suite of products. From help topics to API references to Trailhead courses, hundreds of CX creators whip up the best content in the industry, and they need world‑class technical infrastructure to match, in order to deliver content at scale on a daily basis.
CX Technologies is the technical arm of the larger CX group, and we are looking for a Systems Specialist II to come on board and help us fulfill our vision of enabling frictionless, delightful experiences for all phases of the author and content lifecycles. Or, using words a normal human would say, we want Salesforce writers and content to have the best lives ever, and we want your help to make that a reality.
We’re looking for a Production Support Engineer to join our team and provide direct technical support for the tools and operations that keep our documentation pipeline running smoothly, resolving technical and functional system issues, identifying improvements to reduce support requests, and collaborating with development teams to promote new and enhanced functionality. A successful candidate must be agile and able to support multiple priorities.
This is a highly collaborative and technical role focused on ensuring that our writers have the right support to check in, validate, and publish content that impacts millions of Salesforce customers.
Your Impact
Provide technical support for writer workflows and tools, helping identify and resolve issues with document check‑ins, publishing, and pre‑/post‑check‑in tests.
Investigate and troubleshoot Markdown and DITA XML violations, content pipeline failures, and other toolchain issues that block publishing.
Execute writer tooling processes (often via command line or automation scripts) to gather documentation data, run reports, and generate API change reports for writers.
Partner with technical writers to unblock publishing workflows and ensure documentation changes are accurately and efficiently delivered to Salesforce customers.
Maintain clear records of issues, resolutions, and improvements to support knowledge sharing and reduce recurring problems.
Collaborate with engineering teams to suggest improvements to tooling and automation that reduce manual work.
Required Skills
A related technical degree
6+ years of service management experience
Experience working with a software product‑development team on feature enhancements
Understanding of standard processes of software‑deployment implementations, including design patterns, release management, deployment strategies, and testing
Understanding of ITIL Service Support concepts including Incident and Problem Management
Familiarity with SOX protocols, Change Management and Release Management principles and processes
Preferred Skills
Knowledge of structured authoring formats like DITA and Markdown
Experience with content pipelines and source control systems like Perforce and Git
Experience with database concepts and data modeling capabilities
Technical writing experience
Experience with sandbox and production deployments
Experience with python, HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex, SOQL, PLSQL
Demonstrable ability to handle overall business initiatives or several components of a large, sophisticated project
Direct experience in Agile and Scrum
Project‑management skills with ability to balance multiple projects/tasks across various user groupsli>
Accommodations As a job seeker, if you require assistance due to a disability applying for open positions please submit a request via this Accommod Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess all employees or potential employees on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
For Washington‑based roles, the base salary hiring range for this position is $157,600 to $216,700. For California-based roles, the base salary hiring range for this position is $172,000 to $236,500.
#J-18808-Ljbffr
Technical Writing Production Support Engineer
role at
Salesforce .
5 days ago – be among the first 25 applicants.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category: Software Engineering.
Job Details:
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing, and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Content Experience (CX) group is responsible for the authoring and maintenance of world‑class product knowledge information for Salesforce’s suite of products. From help topics to API references to Trailhead courses, hundreds of CX creators whip up the best content in the industry, and they need world‑class technical infrastructure to match, in order to deliver content at scale on a daily basis.
CX Technologies is the technical arm of the larger CX group, and we are looking for a Systems Specialist II to come on board and help us fulfill our vision of enabling frictionless, delightful experiences for all phases of the author and content lifecycles. Or, using words a normal human would say, we want Salesforce writers and content to have the best lives ever, and we want your help to make that a reality.
We’re looking for a Production Support Engineer to join our team and provide direct technical support for the tools and operations that keep our documentation pipeline running smoothly, resolving technical and functional system issues, identifying improvements to reduce support requests, and collaborating with development teams to promote new and enhanced functionality. A successful candidate must be agile and able to support multiple priorities.
This is a highly collaborative and technical role focused on ensuring that our writers have the right support to check in, validate, and publish content that impacts millions of Salesforce customers.
Your Impact
Provide technical support for writer workflows and tools, helping identify and resolve issues with document check‑ins, publishing, and pre‑/post‑check‑in tests.
Investigate and troubleshoot Markdown and DITA XML violations, content pipeline failures, and other toolchain issues that block publishing.
Execute writer tooling processes (often via command line or automation scripts) to gather documentation data, run reports, and generate API change reports for writers.
Partner with technical writers to unblock publishing workflows and ensure documentation changes are accurately and efficiently delivered to Salesforce customers.
Maintain clear records of issues, resolutions, and improvements to support knowledge sharing and reduce recurring problems.
Collaborate with engineering teams to suggest improvements to tooling and automation that reduce manual work.
Required Skills
A related technical degree
6+ years of service management experience
Experience working with a software product‑development team on feature enhancements
Understanding of standard processes of software‑deployment implementations, including design patterns, release management, deployment strategies, and testing
Understanding of ITIL Service Support concepts including Incident and Problem Management
Familiarity with SOX protocols, Change Management and Release Management principles and processes
Preferred Skills
Knowledge of structured authoring formats like DITA and Markdown
Experience with content pipelines and source control systems like Perforce and Git
Experience with database concepts and data modeling capabilities
Technical writing experience
Experience with sandbox and production deployments
Experience with python, HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex, SOQL, PLSQL
Demonstrable ability to handle overall business initiatives or several components of a large, sophisticated project
Direct experience in Agile and Scrum
Project‑management skills with ability to balance multiple projects/tasks across various user groupsli>
Accommodations As a job seeker, if you require assistance due to a disability applying for open positions please submit a request via this Accommod Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess all employees or potential employees on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
For Washington‑based roles, the base salary hiring range for this position is $157,600 to $216,700. For California-based roles, the base salary hiring range for this position is $172,000 to $236,500.
#J-18808-Ljbffr