Jobs via Dice
Lead Researcher, Human-AI Interaction Design
Jobs via Dice, Santa Clara, California, us, 95053
Lead Researcher, Human-AI Interaction Design
Company Description
It all started in sunny San Diego, California in 2004 when Fred Luddy saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Lead research programs exploring how AI reshapes roles, decision‑making, and workflows
Conduct field studies, cognitive modeling, and simulation of human‑AI collaboration in key job families
Partner with HR, Product, Digital Technology and Org Design teams to design new job architectures integrating AI tools
Collaborate with HR & Enterprise AI Governance to refine and expand behavioral frameworks for ethical, transparent, and trusted human‑AI collaboration
Build cross‑functional alignment by translating research into actionable design, policy, and training recommendations
Publish internal playbooks and frameworks that define "how ServiceNow works with AI"
Design and employ a comprehensive suite of both subjective and objective measures of HAII quality (i.e., satisfaction, trust, accuracy, interaction logs, etc.)
Collaborate with UX Research to ensure alignment between interaction design and enterprise work design
Present findings to executive leadership, informing AI and workforce strategies
Qualifications
Ph.D. or Master’s in Cognitive Psychology, Human‑AI Interaction, or HCI program with relevant AI experience, Human Factors, or related fields
8+ years of experience in applied HAII, HCI, or human‑AI collaboration research with a focus on cognitive science or 8+ years’ experience in Cognitive Science with a focus on AI Technology in the workplace
Proven experience in future‑of‑work, organizational design, or technology transformation
Expert‑level skills in experimental and qualitative research methods
Exceptional communication and stakeholder influence skills
Experience working with ethics, trust, and explainability research in AI systems
Compensation For positions in this location, we offer a base pay of $146,400 – $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Additional Information Seniority level:
Mid‑Senior level Employment type:
Full‑time Job function:
Engineering and Information Technology Industry:
Software Development
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Job Description
Lead research programs exploring how AI reshapes roles, decision‑making, and workflows
Conduct field studies, cognitive modeling, and simulation of human‑AI collaboration in key job families
Partner with HR, Product, Digital Technology and Org Design teams to design new job architectures integrating AI tools
Collaborate with HR & Enterprise AI Governance to refine and expand behavioral frameworks for ethical, transparent, and trusted human‑AI collaboration
Build cross‑functional alignment by translating research into actionable design, policy, and training recommendations
Publish internal playbooks and frameworks that define "how ServiceNow works with AI"
Design and employ a comprehensive suite of both subjective and objective measures of HAII quality (i.e., satisfaction, trust, accuracy, interaction logs, etc.)
Collaborate with UX Research to ensure alignment between interaction design and enterprise work design
Present findings to executive leadership, informing AI and workforce strategies
Qualifications
Ph.D. or Master’s in Cognitive Psychology, Human‑AI Interaction, or HCI program with relevant AI experience, Human Factors, or related fields
8+ years of experience in applied HAII, HCI, or human‑AI collaboration research with a focus on cognitive science or 8+ years’ experience in Cognitive Science with a focus on AI Technology in the workplace
Proven experience in future‑of‑work, organizational design, or technology transformation
Expert‑level skills in experimental and qualitative research methods
Exceptional communication and stakeholder influence skills
Experience working with ethics, trust, and explainability research in AI systems
Compensation For positions in this location, we offer a base pay of $146,400 – $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Additional Information Seniority level:
Mid‑Senior level Employment type:
Full‑time Job function:
Engineering and Information Technology Industry:
Software Development
#J-18808-Ljbffr