Bryant Business Assets, LLC. (SelfMadeSuccess.com)
Work From Home Community Manager Job at User Interviews
Bryant Business Assets, LLC. (SelfMadeSuccess.com), Bethesda, Maryland, us, 20811
At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.
That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.
Marketing at User Interviews Watch this brief video to learn more about the Marketing team!
Our Values in Practice
What you’ll do We are looking for a passionate and creative Social Media & Community Manager to join our team. In this role, you will play a crucial part in building and nurturing our online community, identifying and partnering with community evangelists, enhancing our brand presence, and fostering meaningful engagement across various social media platforms.
What We're Looking For There is an amazing community of UX Research, Design & Operations professionals, not to mention all of the other people who do research (PwDR), that we should be engaging with every day. We need a talented someone to help us partner with them to amplify their voices in multiple areas:
Community Engagement
You can actively engage with the UXR community by responding to comments, messages, and mentions across all social media channels
You're building relationships with influencers in the broader community, our power users, and all kinds of UX evangelists to partner with us for virtual events, editorial contributions, and any other type of content that bolsters our community presence
You're down to organize and/or host the occasional live stream sessions to connect with our audience, share product insights, and address questions in real-time
Social Media Strategy
You're creating and implementing a dynamic social media strategy that enhances brand visibility and engagement
You're identifying emerging trends and opportunities within the social media landscape to keep our brand relevant
Social Content Creation
You have experience building unique, engaging content on LinkedIn, YouTube, Instagram, and emerging platforms such as Blue Sky and others
You're developing and curating compelling content that resonates with our audience, including graphics, videos, and interactive posts, from helpful infographics on LinkedIn to podcast shorts on YouTube
You're starting thoughtful conversations in UXR online communities within Slack, Reddit, or Discord and able to share UI resources (without being pushy)
Virtual Event/Webinar Experience
You have experience ideating, organizing, and on-camera moderating of virtual events such as webinars, AMAs with community experts, or half-day virtual events (ourYouX event is one such example)
You’ve worked with internal stakeholders to source or have independently sourced community experts for virtual events
You're able to strategize on the best and most compelling ways to repurpose virtual event assets across social media to engage the community
Bonus points if you’re well versed in platforms such as Zoom or Sequel
Analytics and Reporting
You're able to monitor and analyze social media metrics to assess community engagement and content performance
You're able to turn those insights into regular reports and recommendations for optimizing across social media platforms
Influencer and Affiliate Collaboration
You have experience partnering with Growth Marketing
Help build and maintain relationships with influencers and brand advocates to amplify our reach and community presence
Coordinate influencer and affiliate campaigns and partnerships that align with our brand values
About You
You're fundamentally curious about, well, everything. You need to want to talk to people and be willing to learn something from them. You also need to understand—instinctively and through data—how to create content that is honest, compelling, and useful to our audience
You're just as comfortable in front of the camera as you are behind it
You're excited to go on solo fact-finding missions to answer questions, find sources or articles, uncover new forms of distribution, or experiment with those we currently use
You understand that social media content is more than than a deluge of generic thought leadership across platforms. You have strong creative tendencies and enjoy translating that content into multiple forms (audio, video, images, interactive experiences, etc). You should want to understand complex topics deeply, and push yourself to explain them in fresh yet approachable and unpretentious ways
Your command of the English language is strong, but you know more words than you choose to use and you know how to keep things short and sweet—because you’re trying to communicate and resonate with people, not show off
You'll Be Set-up For Success In This Role If You
3+ years of experience in social media management, community engagement, or a related role
Strong understanding of social media platforms, trends, and best practices, especially LinkedIn, YouTube, and Instagram
Have a portfolio that showcases your published work across platforms (and the data behind its success)
Have experience writing short-form copy purpose-built for social audience—and are exceptionallygood at it. You’re the kind of writer whose work requires minimal edits
A strong point of view about will (and will not) help companies stand out in social media today and in the future
Creative mindset with the ability to generate engaging content ideas
Proficiency in social media management tools and analytics platforms
Want to win, but do not need others to lose to win
Take ownership, but are willing and eager to work with others
Know how to manage your time and energy to stay within scope and meet deadlines
Passionate about the research industry and committed to fostering a positive online community
Can’t wait to geek out about all things UX and user research
Benefits
Base salary $100k+
Annual performance-based bonus
Equity options
100% premium covered medical & dental employee coverage
Annual membership to One Medical Group & Talkspace
4 weeks of PTO to start + accrue an additional day each year
Unlimited wellness days. Sick? Doctor's appointment? Mental health day? We’ve got you covered.
Flexible, paid parental leave
401k with $200/month employer contribution
$250 office setup stipend (in addition to computer provided)
$250 annual L&D stipend
$50/month work from home stipend
Awards for 360-degree recognition, work anniversaries, & birthdays
Annual Company Retreat
#J-18808-Ljbffr
That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.
Marketing at User Interviews Watch this brief video to learn more about the Marketing team!
Our Values in Practice
What you’ll do We are looking for a passionate and creative Social Media & Community Manager to join our team. In this role, you will play a crucial part in building and nurturing our online community, identifying and partnering with community evangelists, enhancing our brand presence, and fostering meaningful engagement across various social media platforms.
What We're Looking For There is an amazing community of UX Research, Design & Operations professionals, not to mention all of the other people who do research (PwDR), that we should be engaging with every day. We need a talented someone to help us partner with them to amplify their voices in multiple areas:
Community Engagement
You can actively engage with the UXR community by responding to comments, messages, and mentions across all social media channels
You're building relationships with influencers in the broader community, our power users, and all kinds of UX evangelists to partner with us for virtual events, editorial contributions, and any other type of content that bolsters our community presence
You're down to organize and/or host the occasional live stream sessions to connect with our audience, share product insights, and address questions in real-time
Social Media Strategy
You're creating and implementing a dynamic social media strategy that enhances brand visibility and engagement
You're identifying emerging trends and opportunities within the social media landscape to keep our brand relevant
Social Content Creation
You have experience building unique, engaging content on LinkedIn, YouTube, Instagram, and emerging platforms such as Blue Sky and others
You're developing and curating compelling content that resonates with our audience, including graphics, videos, and interactive posts, from helpful infographics on LinkedIn to podcast shorts on YouTube
You're starting thoughtful conversations in UXR online communities within Slack, Reddit, or Discord and able to share UI resources (without being pushy)
Virtual Event/Webinar Experience
You have experience ideating, organizing, and on-camera moderating of virtual events such as webinars, AMAs with community experts, or half-day virtual events (ourYouX event is one such example)
You’ve worked with internal stakeholders to source or have independently sourced community experts for virtual events
You're able to strategize on the best and most compelling ways to repurpose virtual event assets across social media to engage the community
Bonus points if you’re well versed in platforms such as Zoom or Sequel
Analytics and Reporting
You're able to monitor and analyze social media metrics to assess community engagement and content performance
You're able to turn those insights into regular reports and recommendations for optimizing across social media platforms
Influencer and Affiliate Collaboration
You have experience partnering with Growth Marketing
Help build and maintain relationships with influencers and brand advocates to amplify our reach and community presence
Coordinate influencer and affiliate campaigns and partnerships that align with our brand values
About You
You're fundamentally curious about, well, everything. You need to want to talk to people and be willing to learn something from them. You also need to understand—instinctively and through data—how to create content that is honest, compelling, and useful to our audience
You're just as comfortable in front of the camera as you are behind it
You're excited to go on solo fact-finding missions to answer questions, find sources or articles, uncover new forms of distribution, or experiment with those we currently use
You understand that social media content is more than than a deluge of generic thought leadership across platforms. You have strong creative tendencies and enjoy translating that content into multiple forms (audio, video, images, interactive experiences, etc). You should want to understand complex topics deeply, and push yourself to explain them in fresh yet approachable and unpretentious ways
Your command of the English language is strong, but you know more words than you choose to use and you know how to keep things short and sweet—because you’re trying to communicate and resonate with people, not show off
You'll Be Set-up For Success In This Role If You
3+ years of experience in social media management, community engagement, or a related role
Strong understanding of social media platforms, trends, and best practices, especially LinkedIn, YouTube, and Instagram
Have a portfolio that showcases your published work across platforms (and the data behind its success)
Have experience writing short-form copy purpose-built for social audience—and are exceptionallygood at it. You’re the kind of writer whose work requires minimal edits
A strong point of view about will (and will not) help companies stand out in social media today and in the future
Creative mindset with the ability to generate engaging content ideas
Proficiency in social media management tools and analytics platforms
Want to win, but do not need others to lose to win
Take ownership, but are willing and eager to work with others
Know how to manage your time and energy to stay within scope and meet deadlines
Passionate about the research industry and committed to fostering a positive online community
Can’t wait to geek out about all things UX and user research
Benefits
Base salary $100k+
Annual performance-based bonus
Equity options
100% premium covered medical & dental employee coverage
Annual membership to One Medical Group & Talkspace
4 weeks of PTO to start + accrue an additional day each year
Unlimited wellness days. Sick? Doctor's appointment? Mental health day? We’ve got you covered.
Flexible, paid parental leave
401k with $200/month employer contribution
$250 office setup stipend (in addition to computer provided)
$250 annual L&D stipend
$50/month work from home stipend
Awards for 360-degree recognition, work anniversaries, & birthdays
Annual Company Retreat
#J-18808-Ljbffr