Duke University Health System
Lead Electronic Imaging Technician - RadiologyFilm Library - First Shift
Duke University Health System, Durham, North Carolina, United States, 27703
Lead Electronic Imaging Technician – Radiology Film Library – First Shift
At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Join us and discover how we can advance health together.
About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health’s four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo‑surgery center, and more.
General Description of the Job Class With the use of PACS (Picture Archiving and Communication System), the Electronic Imaging Technician (EIT) will support physicians, technologists and other medical staff in the acquisition and distribution of digital patient records in the Duke University Health System (DUHS). The EIT works in conjunction with the PACS and Radiology Informatics Team to ensure the maintenance and integrity of the patient’s radiology records.
Duties and Responsibilities
Access and retrieve reports and images via Maestro Care/PACS; create CD/DVDs for customers; import and export image data on CD/DVD, Powershare and other media.
Operate the Digital Media Creator (DMC) equipment to produce CDs/DVDs containing imaging studies in DICOM format; fill requests by pushing DICOM images from PACS to Powershare and vice‑versa; process orders from providers using the Maestro Care Image Library Status Report.
Digitize plain film images using a Digitizer; transfer images to specified DICOM destinations; identify unspecified exams; obtain signed patient authorization as required by DUHS policy.
Communicate professionally through written and spoken means; answer phones, use e‑mail and fax to manage signed documents and requests; coordinate with outpatient clinics, inpatient units, ED, and surgeons.
Complete daily logs and correspondence using Microsoft Word, Excel, Outlook, MaestroCare, PACS, and Powershare; troubleshoot image quality issues and equipment malfunctions; submit timely and effective Service Now requests.
Maintain quality‑assurance procedures for imported and exported image data; manage auditing and tracking tools for the file room; update patient demographics; merge images to studies and update order information per established protocols.
As team lead: manage time cards; participate in the review and hiring process; run PACS queries for unread and unspecified studies; apply basic Excel knowledge to support workflow.
Develop documentation, tracking tools and training materials for the Image Library; respond to legal‑case image requests; communicate professionally and timely in written and oral communication with attorneys, judges and social workers.
Required Qualifications
Education:
Minimum of a High School Diploma or GED; Associate’s Degree preferred.
Experience:
One year of experience in healthcare or PACS support or radiology or customer‑service related field.
Licensure/Certification:
North Carolina Driver’s License.
Knowledge, Skills, and Abilities:
Effective communication with physicians, nurses, technologists, patient‑service associates, and administrative professionals; high attention to detail and accuracy; ability to work in a high‑volume area while adhering to federal and state regulations and DUHS policy; customer‑service orientation.
Equal Opportunity Employer Statement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.
Essential Physical Job Functions Certain jobs at Duke University and the Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Job Details
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Design, Art/Creative, and Information Technology
Industry: Hospitals and Health Care
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About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health’s four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo‑surgery center, and more.
General Description of the Job Class With the use of PACS (Picture Archiving and Communication System), the Electronic Imaging Technician (EIT) will support physicians, technologists and other medical staff in the acquisition and distribution of digital patient records in the Duke University Health System (DUHS). The EIT works in conjunction with the PACS and Radiology Informatics Team to ensure the maintenance and integrity of the patient’s radiology records.
Duties and Responsibilities
Access and retrieve reports and images via Maestro Care/PACS; create CD/DVDs for customers; import and export image data on CD/DVD, Powershare and other media.
Operate the Digital Media Creator (DMC) equipment to produce CDs/DVDs containing imaging studies in DICOM format; fill requests by pushing DICOM images from PACS to Powershare and vice‑versa; process orders from providers using the Maestro Care Image Library Status Report.
Digitize plain film images using a Digitizer; transfer images to specified DICOM destinations; identify unspecified exams; obtain signed patient authorization as required by DUHS policy.
Communicate professionally through written and spoken means; answer phones, use e‑mail and fax to manage signed documents and requests; coordinate with outpatient clinics, inpatient units, ED, and surgeons.
Complete daily logs and correspondence using Microsoft Word, Excel, Outlook, MaestroCare, PACS, and Powershare; troubleshoot image quality issues and equipment malfunctions; submit timely and effective Service Now requests.
Maintain quality‑assurance procedures for imported and exported image data; manage auditing and tracking tools for the file room; update patient demographics; merge images to studies and update order information per established protocols.
As team lead: manage time cards; participate in the review and hiring process; run PACS queries for unread and unspecified studies; apply basic Excel knowledge to support workflow.
Develop documentation, tracking tools and training materials for the Image Library; respond to legal‑case image requests; communicate professionally and timely in written and oral communication with attorneys, judges and social workers.
Required Qualifications
Education:
Minimum of a High School Diploma or GED; Associate’s Degree preferred.
Experience:
One year of experience in healthcare or PACS support or radiology or customer‑service related field.
Licensure/Certification:
North Carolina Driver’s License.
Knowledge, Skills, and Abilities:
Effective communication with physicians, nurses, technologists, patient‑service associates, and administrative professionals; high attention to detail and accuracy; ability to work in a high‑volume area while adhering to federal and state regulations and DUHS policy; customer‑service orientation.
Equal Opportunity Employer Statement Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.
Essential Physical Job Functions Certain jobs at Duke University and the Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Job Details
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Design, Art/Creative, and Information Technology
Industry: Hospitals and Health Care
#J-18808-Ljbffr