Senior UX/UI Designer - AI Job at GEICO in San Francisco

Senior UX/UI Designer – GEICO

As a Senior UX/UI Designer, you will work closely with product management, engineering, and business partners to design high‑quality customer‑centered solutions that drive business outcomes. Your work will span human‑centered design methods, user research, prototyping, and collaboration across multi‑disciplinary teams. This hybrid role requires on‑site presence three days a week at one of the following locations: Palo Alto, CA; New York, NY; Bethesda, MD; Dallas, TX; Chicago, IL; Seattle, WA.

Base Pay Range

$97,375.00 – $172,200.00 per year.

Job Responsibilities

• Collaborate with product, engineering, and business teams to uncover customer and business needs.
• Translate complex ideas into understandable concepts and solutions that evolve and enhance the product experience.
• Manage shifting priorities to provide clear direction and input on product prioritization and support early product definition.
• Advocate for the customer through human‑centered design methods, including discovery, research, and user testing.
• Facilitate and participate in workshops with internal and external stakeholders to align with business needs.
• Create process and user flows, wireframes, journey maps, and user interface specifications.
• Deliver design assets for acceptance, development, and delivery to market in partnership with engineering.

Preferred Qualifications

• Bachelor’s Degree in a related field.
• 5+ years of experience (3+ with Master’s degree) in User Experience design.
• 3+ years designing for AI/ML products, chatbots, or conversational interfaces.
• Experience designing complex B2B platforms with multiple user personas and workflows.
• Proficiency with enterprise design systems and component libraries.
• Advanced skills in Figma, plus experience with rapid prototyping tools like Cursor.
• Experience designing chat interfaces, multi‑agent systems, and voice interactions.
• Understanding of AI explainability, confidence scoring, and source attribution in user interfaces.
• Expertise in designing complex AI workflows that remain intuitive for non‑technical users.
• Experience designing interfaces where AI determines optimal tools/models based on user prompts.
• Experience with MCP (Model Context Protocol) or similar AI integration frameworks.
• Background in data visualization or analytics platforms.
• Experience designing for both business users and technical practitioners.

Company Culture & Benefits

GEICO offers a reward‑based career in a culture that values innovation, inclusion, and impact. Highlights include:

• Comprehensive total rewards program with personalized coverage and a 401(k) plan with a 6% match.
• Performance‑based incentives, tuition assistance, and mental health benefits.
• Flexibility through the GEICO Flex program, allowing work from anywhere in the U.S. up to four weeks per year.

GEICO is an equal‑employment‑opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities and maintain a workplace free from discrimination and harassment. All roles are filled based on qualifications.