Sr. Manager, User Experience Job at Peter Millar in Milwaukee

Sr. Manager, User Experience – Peter Millar

About Peter Millar

Founded in 2001, Peter Millar is an American lifestyle brand based in Raleigh and Durham, North Carolina. We offer luxury performance sportswear, seasonal resort & country club apparel, sophisticated classics, and refined tailored clothing, alongside signature innovations that elevate modern style.

Role Overview

As the Senior Manager, User Experience, you will play a pivotal role in refining the strategic design and optimization of Peter Millar and G/FORE’s US and UK websites. You’ll be responsible for elevating the end‑to‑end customer journey, translating brand storytelling into intuitive, high‑performing digital experiences, and leading UX design from concept through execution and optimization.

Key Responsibilities

• Lead UX vision and strategy for Peter Millar and G/FORE’s US and UK websites, ensuring a cohesive and elevated experience in usability, design and performance
• Own wireframing, prototyping, and interactive mockups that guide UX/UI designers and developers through best‑in‑class digital executions
• Lead the UX/UI roadmap, identifying both near‑term wins and long‑term platform innovation opportunities based on user needs and business objectives
• Champion website accessibility and responsive design best practice
• Ensure website content is delivered on time and error‑free
• Collaborate closely with site merchandising, digital media and brand strategy teams to align digital experiences with seasonal and annual brand campaigns and product drops
• Drive UX/UI research initiatives including customer journey mapping, user interviews, A/B testing and heatmapping to inform design decisions
• Partner with internal and external development teams to ensure flawless execution and responsiveness across devices
• Manage and mentor UX/UI designers, developers and freelancers as team needs grow
• Manage each website’s content go‑live plan, ensuring seamless and on‑time launches
• Monitor and report on UX KPIs, leveraging qualitative and quantitative insights to drive recommendations for executive stakeholders

Qualifications

• 3‑5 years of UX experience, ideally within a direct‑to‑consumer fashion or luxury retail brand
• 1‑2 years of management experience
• Proficient in Salesforce Commerce Cloud, Figma, prototyping tools, and usability testing platforms
• Proven track record in leading eCommerce UX strategy and execution with measurable KPI impact
• Deep understanding of responsive design, accessibility standards, and performance optimization
• Portfolio showcasing sophisticated UX solutions that reflect strong brand sensitivity and conversion‑driven design
• Ability to translate complex ideas into simple, digestible soundbites
• Strong analytical skills with the ability to interpret data and translate insights into strategy
• Excellent communication and interpersonal skills
• Success in generating buy‑in while also interpreting various leadership perspectives
• Ability to flush out a rough concept into an action plan with minimal guidance
• Proven track record of leading cross‑functional initiatives and driving customer satisfaction improvements

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industry

Retail Apparel and Fashion

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