Viral Coach, LLC
Social Media Program Manager - Client Partnerships
Viral Coach, LLC, Juneau, Alaska, United States
Program Manager Remote - Providence Anchorage
Anchorage, AK $175,000.00-$195,000.00
Viral Coach helps businesses increase company visibility and brand presence with organic social media, paid ads, and other digital marketing strategies. Our team includes social media experts with tenure on marketing teams including Amazon, PayPal, Nerdwallet, and others. We are quickly growing to serve small business owners between 1‑50M top‑line revenue and need to expand existing teams to support aggressive client acquisition.
High standards, fast pace, zero drama. We win by making clients win.
Role Description We’re hiring a Program Manager to keep client programs on track across scripting, production, posting QA, and day‑to‑day communications. You’ll drive momentum, protect quality, and support Senior Program/Account Managers to improve client engagement and retention.
Program Operations
Maintain timely client communication channels for prompt responses and triaging messages to appropriate teams, i.e. production, admin, finance, legal, etc.
Track and monitor client partnership health status, co‑implementing remediation plans when necessary.
Maintain client boards and deliverables, ensuring recency and accuracy.
Content & Scripting Support
Assist in researching, writing and auditing engaging video scripts optimized for platforms like TikTok, Instagram Reels, and YouTube Shorts.
Conduct regular market research, identifying social media trends, and gaps.
Work closely with creative leads to ensure messaging aligns with the brand voice and goals.
Review post performance, video quality and audit social media profiles for quality control.
Production Management
Review raw footage (framing, lighting, audio) and provide timely notes.
Collaborate with editors to ensure polished, high‑quality output.
Regular audits of posted content; notify editor of fixes, elevate major issues to program leads.
Understand and provide basic production equipment support (lighting, audio, camera placement), troubleshooting when needed.
Client & Stakeholder Collaboration
Attend client onboarding calls and strategic check‑ins.
Provide meeting recaps, next steps and actionable items weekly.
2+ years in agency program/account ops or content production.
You live in Airtable/Asana/ClickUp; ruthless with details; crisp written comms.
Strong taste for short‑form; can spot winning hooks and weak edits.
Prior social/creative experience, light scriptwriting, basic production know‑how.
Seniority level
Entry level
Employment type
Full‑time
Job function
Project Management and Information Technology
Industries
Marketing Services
#J-18808-Ljbffr
Viral Coach helps businesses increase company visibility and brand presence with organic social media, paid ads, and other digital marketing strategies. Our team includes social media experts with tenure on marketing teams including Amazon, PayPal, Nerdwallet, and others. We are quickly growing to serve small business owners between 1‑50M top‑line revenue and need to expand existing teams to support aggressive client acquisition.
High standards, fast pace, zero drama. We win by making clients win.
Role Description We’re hiring a Program Manager to keep client programs on track across scripting, production, posting QA, and day‑to‑day communications. You’ll drive momentum, protect quality, and support Senior Program/Account Managers to improve client engagement and retention.
Program Operations
Maintain timely client communication channels for prompt responses and triaging messages to appropriate teams, i.e. production, admin, finance, legal, etc.
Track and monitor client partnership health status, co‑implementing remediation plans when necessary.
Maintain client boards and deliverables, ensuring recency and accuracy.
Content & Scripting Support
Assist in researching, writing and auditing engaging video scripts optimized for platforms like TikTok, Instagram Reels, and YouTube Shorts.
Conduct regular market research, identifying social media trends, and gaps.
Work closely with creative leads to ensure messaging aligns with the brand voice and goals.
Review post performance, video quality and audit social media profiles for quality control.
Production Management
Review raw footage (framing, lighting, audio) and provide timely notes.
Collaborate with editors to ensure polished, high‑quality output.
Regular audits of posted content; notify editor of fixes, elevate major issues to program leads.
Understand and provide basic production equipment support (lighting, audio, camera placement), troubleshooting when needed.
Client & Stakeholder Collaboration
Attend client onboarding calls and strategic check‑ins.
Provide meeting recaps, next steps and actionable items weekly.
2+ years in agency program/account ops or content production.
You live in Airtable/Asana/ClickUp; ruthless with details; crisp written comms.
Strong taste for short‑form; can spot winning hooks and weak edits.
Prior social/creative experience, light scriptwriting, basic production know‑how.
Seniority level
Entry level
Employment type
Full‑time
Job function
Project Management and Information Technology
Industries
Marketing Services
#J-18808-Ljbffr