City of Fort Worth
Emergency Communications Center Manager
City of Fort Worth, Fort Worth, Texas, United States, 76102
Emergency Communications Center Manager - City of Fort Worth
Job posting closes Monday, December 22, 2025.
Hiring range: $47.33 - $59.68 per hour ($98,453 - $124,136 annually).
Workdays & hours: The position supports a 24/7 workforce and requires working irregular hours, including overnight, weekends, and holidays. Must be available for 24/7 disaster response as needed.
Benefits include 11 paid holidays, medical, dental, vision, paid time off, pension plan, and professional development opportunities.
About the Department The Emergency Management & Communications (EM&C) Department is newly formed and seeks an experienced, visionary manager to lead one of three specialized focus areas within the Emergency Communications Division: Operations, Professional Development, or Crisis and Alternative Response. This role will help build a nationally recognized emergency management program rooted in innovation, coordination, and resilience.
Key Responsibilities
Provide strategic and operational leadership for the Emergency Communications Center (ECC), ensuring efficient, high-quality emergency call‑taking and dispatch services.
Supervise and support emergency communications staff, fostering a safe, accountable, and high‑performing team environment.
Lead one of three specialized focus areas, based on organizational needs and your expertise:
Operations – optimizing workflows, systems, and service delivery through employee engagement and data‑driven improvements.
Professional Development – elevating a culture of continuous learning, performance accountability, and leadership development.
Crisis and Alternative Response – strengthening coordination, readiness, and triage methodology for non‑traditional and high‑impact incidents, with a focus on mental health crises.
Collaborate across departments and agencies to strengthen inter‑agency coordination guided by shared goals and performance metrics.
Oversee Emergency Communications operations and staffing to ensure 24/7 coverage and timely, accountable emergency response.
Measure and improve service delivery, using performance data and metrics to identify trends, evaluate effectiveness, and drive continuous improvement.
Manage budgets and resources strategically, aligning investments with operational priorities and measurable outcomes.
Represent Emergency Communications in inter‑agency coordination, promoting shared accountability and data‑informed emergency response protocols.
Minimum Qualifications
Bachelor’s degree from an accredited college or university with major coursework in Communications, Public Administration, or a related field.
Six (6) years of increasingly responsible public safety communications experience, including three years of administrative and mid‑level management responsibility.
Must pass a drug screen and a physical examination.
Must possess a current Texas Commission on Law Enforcement (TCOLE) Master Proficiency Certification at the time of job offer.
Must meet CJIS requirements – see further.
Preferred Qualifications
Master’s degree in Communications, Public Administration, or a related field.
Center Manager Certification Program (CMCP) from NENA, and/or Registered Public‑Safety Leader (RPL) from APCO, and/or Emergency Number Professional (ENP) from NENA.
Working Conditions & Physical Demand Positions typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions. Sedentary work is the primary mode, with occasional lifting up to 10 pounds. The environment requires sustained standing, walking, and repetitive motions.
Criminal Justice Information Systems (CJIS) Background Check Applicants must pass a CJIS fingerprint‑based background check and maintain CJIS eligibility. Disqualifying convictions include felony convictions, felony deferred adjudication, Class A misdemeanor convictions, Class B misdemeanor convictions in the last 10 years, Class A misdemeanor deferred adjudication, Class B misdemeanor deferred adjudication in the last 10 years, an open arrest for any criminal offense (felony or misdemeanor), and all family violence convictions regardless of class.
Apply Now Come be part of something special in Fort Worth.
Conditions of Employment The City of Fort Worth is a proud Equal Employment Opportunity employer. The City’s policy and practice recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non‑merit factor. The City is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the education requirement may be considered if they have more relevant work experience. Those selected will be required to pass pre‑employment checks (background, drug screen, education verification, etc.). Employees are paid by direct deposit only.
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About the Department The Emergency Management & Communications (EM&C) Department is newly formed and seeks an experienced, visionary manager to lead one of three specialized focus areas within the Emergency Communications Division: Operations, Professional Development, or Crisis and Alternative Response. This role will help build a nationally recognized emergency management program rooted in innovation, coordination, and resilience.
Key Responsibilities
Provide strategic and operational leadership for the Emergency Communications Center (ECC), ensuring efficient, high-quality emergency call‑taking and dispatch services.
Supervise and support emergency communications staff, fostering a safe, accountable, and high‑performing team environment.
Lead one of three specialized focus areas, based on organizational needs and your expertise:
Operations – optimizing workflows, systems, and service delivery through employee engagement and data‑driven improvements.
Professional Development – elevating a culture of continuous learning, performance accountability, and leadership development.
Crisis and Alternative Response – strengthening coordination, readiness, and triage methodology for non‑traditional and high‑impact incidents, with a focus on mental health crises.
Collaborate across departments and agencies to strengthen inter‑agency coordination guided by shared goals and performance metrics.
Oversee Emergency Communications operations and staffing to ensure 24/7 coverage and timely, accountable emergency response.
Measure and improve service delivery, using performance data and metrics to identify trends, evaluate effectiveness, and drive continuous improvement.
Manage budgets and resources strategically, aligning investments with operational priorities and measurable outcomes.
Represent Emergency Communications in inter‑agency coordination, promoting shared accountability and data‑informed emergency response protocols.
Minimum Qualifications
Bachelor’s degree from an accredited college or university with major coursework in Communications, Public Administration, or a related field.
Six (6) years of increasingly responsible public safety communications experience, including three years of administrative and mid‑level management responsibility.
Must pass a drug screen and a physical examination.
Must possess a current Texas Commission on Law Enforcement (TCOLE) Master Proficiency Certification at the time of job offer.
Must meet CJIS requirements – see further.
Preferred Qualifications
Master’s degree in Communications, Public Administration, or a related field.
Center Manager Certification Program (CMCP) from NENA, and/or Registered Public‑Safety Leader (RPL) from APCO, and/or Emergency Number Professional (ENP) from NENA.
Working Conditions & Physical Demand Positions typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions. Sedentary work is the primary mode, with occasional lifting up to 10 pounds. The environment requires sustained standing, walking, and repetitive motions.
Criminal Justice Information Systems (CJIS) Background Check Applicants must pass a CJIS fingerprint‑based background check and maintain CJIS eligibility. Disqualifying convictions include felony convictions, felony deferred adjudication, Class A misdemeanor convictions, Class B misdemeanor convictions in the last 10 years, Class A misdemeanor deferred adjudication, Class B misdemeanor deferred adjudication in the last 10 years, an open arrest for any criminal offense (felony or misdemeanor), and all family violence convictions regardless of class.
Apply Now Come be part of something special in Fort Worth.
Conditions of Employment The City of Fort Worth is a proud Equal Employment Opportunity employer. The City’s policy and practice recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non‑merit factor. The City is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the education requirement may be considered if they have more relevant work experience. Those selected will be required to pass pre‑employment checks (background, drug screen, education verification, etc.). Employees are paid by direct deposit only.
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