University of Iowa
Coordinator, UI Health Care Badge Center
University of Iowa, Iowa City, Iowa, United States, 52240
Coordinator, UI Health Care Badge Center
The Coordinator, UI Health Care Badge Center provides administrative, operational, and reporting support for University ID Card Programs. This position combines front-line customer service with back-end data management, quality assurance, and process improvement. Responsibilities include ID card production, daily center operations, inventory oversight, reporting, and resolution of complex issues. The role requires independent decision-making, strong communication skills, and a commitment to accuracy and service excellence. This position is not eligible for University sponsorship for employment authorization. Duties to Include: Issue UI Health Care ID badges and Iowa One cards to students, faculty, staff and affiliates within established policies and guidelines. Ability to troubleshoot system and hardware issues during production. Respond to in-person, phone and email inquiries and requests regarding issues related to ID cards and UBill accounts. Assist with training, supervision, scheduling and evaluation of student employees and support staff; monitor compliance with FERPA, University policies and applicable regulations. Performs all aspects of administrative support for a location or a department. Location: General Hospital Schedule: Monday through Friday, 7:30am-4:30pm Required Qualifications: Bachelor's degree in a business related major or an equivalent combination of education and experience. Minimum of six months administrative related or program experience including experience providing excellent customer service. Demonstrated excellent written and verbal communication and interpersonal skills. Demonstrated ability to meet deadlines, balance multiple priorities, and ensure a high level of accuracy in work produced. Ability to apply logic and deductive reasoning to problems with varying levels of complexity. Proficiency with computer software applications such as Microsoft Word, Excel and Outlook. Ability to work with a variety of groups of staff at all levels of an organization, demonstrated ability to collaborate effectively. Desired Qualifications: Working knowledge of relational database systems. Some knowledge of University and UIHC systems, policies, procedures and regulations. Experience using MAUI, ERMA, Workflow or other higher education administrative information systems. Demonstrated commitment to quality of work, operational excellence, and customer experience. Position and Application Details: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission: Resume Cover Letter Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Brooke McMurl at brooke-mcmurl@uiowa.edu or 319-467-0719. This position is fully on-campus. Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.
The Coordinator, UI Health Care Badge Center provides administrative, operational, and reporting support for University ID Card Programs. This position combines front-line customer service with back-end data management, quality assurance, and process improvement. Responsibilities include ID card production, daily center operations, inventory oversight, reporting, and resolution of complex issues. The role requires independent decision-making, strong communication skills, and a commitment to accuracy and service excellence. This position is not eligible for University sponsorship for employment authorization. Duties to Include: Issue UI Health Care ID badges and Iowa One cards to students, faculty, staff and affiliates within established policies and guidelines. Ability to troubleshoot system and hardware issues during production. Respond to in-person, phone and email inquiries and requests regarding issues related to ID cards and UBill accounts. Assist with training, supervision, scheduling and evaluation of student employees and support staff; monitor compliance with FERPA, University policies and applicable regulations. Performs all aspects of administrative support for a location or a department. Location: General Hospital Schedule: Monday through Friday, 7:30am-4:30pm Required Qualifications: Bachelor's degree in a business related major or an equivalent combination of education and experience. Minimum of six months administrative related or program experience including experience providing excellent customer service. Demonstrated excellent written and verbal communication and interpersonal skills. Demonstrated ability to meet deadlines, balance multiple priorities, and ensure a high level of accuracy in work produced. Ability to apply logic and deductive reasoning to problems with varying levels of complexity. Proficiency with computer software applications such as Microsoft Word, Excel and Outlook. Ability to work with a variety of groups of staff at all levels of an organization, demonstrated ability to collaborate effectively. Desired Qualifications: Working knowledge of relational database systems. Some knowledge of University and UIHC systems, policies, procedures and regulations. Experience using MAUI, ERMA, Workflow or other higher education administrative information systems. Demonstrated commitment to quality of work, operational excellence, and customer experience. Position and Application Details: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission: Resume Cover Letter Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Brooke McMurl at brooke-mcmurl@uiowa.edu or 319-467-0719. This position is fully on-campus. Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.