Operations Specialist, Travel Studio Support Job at Chapter in City of Syracuse

**Position Summary****What You'll Do*** Deliver Operational Excellence: Support daily studio functions including guest service, scheduling, inventory, and retail activities across Chapter locations.* Support Studio Teams: Fill in for key roles such as Guest Service or Studio Manager support to maintain seamless studio operations.* Ensure Brand Standards: Maintain cleanliness, operational readiness, and adherence to Chapter protocols at all times.* Experienced in guest service, hospitality, or operations with a passion for helping people feel seen and supported* Adaptable, positive, and energized by travel and new environments* Confident working both independently and collaboratively in team settings* Tech-savvy, organized, and comfortable managing multiple priorities at once* Proud to represent a mission-driven brand and committed to operational excellence* Travel: Regional travel required—must have reliable transportation and flexibility to support studio needs across locations* Technology: Comfortable using EMR systems, scheduling tools, and digital communications platforms Starting salary $52K+ depending on level of experienceChapter, is part of TAG-The Aspen Group's family of healthcare brands.At Chapter, “Wendy” is our ideal guest: confident, curious, and committed to feeling her best. As a SWAT Team Operations Specialist, you’ll travel between studios to provide essential operational support when and where it’s needed most.Whether supporting studio operations, stepping into front-of-house roles, or enhancing team performance, you’ll ensure that every guest receives the trusted Chapter experience—outstanding service, smooth operations, and the warm, personalized attention we’re known for.Champion Wendy’s Experience: Welcome every guest with professionalism and care, ensuring a consistent and elevated Chapter experience across studios. Drive Sales & Memberships: Educate guests on products, services, and membership benefits to help drive rebooking, referrals, and overall guest satisfaction. **Who You Are** **Requirements** Experience: Minimum 2 years in guest service, retail, operations, or a related customer-facing role Education: High school diploma or equivalent required; associate or bachelor’s degree a plus At Chapter, we believe that confidence is powerful—and that exceptional service should be consistent, accessible, and transformative. By joining the Chapter SWAT Team, you’ll play a key role in delivering that experience across locations. You’ll grow professionally, contribute to a mission-driven team, and make an immediate impact—one Wendy at a time. #J-18808-Ljbffr