Technical Writer Job at Jobs via Dice in Phoenix

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Overview

City of Phoenix technology is centralized into the Information Technology Services department. Technology professionals

Hybrid - 2 days a week in office

Overview

City of Phoenix technology is centralized into the Information Technology Services department. Technology professionals

with the City work on critical systems supporting the enterprise and provide services to Phoenix residents and businesses.

Our business is in the City of Phoenix, which means the work our IT professionals do helps to improve the lives of

residents, businesses, and visitors to Phoenix.

The City of Phoenix seeks a Technical Writer to join its growing staff of security professionals in the Information Security

Office [ISO] Division of the Information Technology Services Department. The ISO Division provides strategic oversight,

direction, and coordination for the city of Phoenix's information security programs. This position will report to the Cyber

Strategy and Planning Manager [CSAPM] whose section/branch is responsible for assisting the Chief Information Security

Officer (CISO), with the development and execution of cyber strategy; policy planning and design; security training and

education; security communication; tool administration; and security metrics and reporting across the city.

The Technical Writer will concentrate their time on Policy Planning and Design but will also assist in delivering results in

the sections/branches core responsibilities. The primary objective is to analyze information required for Policy Planning

and Design; the development or updating policies, standards, and standard operating procedures, as well as website

content, reports, metrics, training material, brochures etc.

This will be accomplished by consulting with management, engineering and technical staff as well as subject-matter

experts to gain an understanding of the city's information security services. The technical writer will then utilize standard

templates and translate this information into user-friendly, engaging content.

The Technical Writer will be responsible for generating innovative ideas for content while working both independently and

collaboratively as part of a team. This documentation must be simple and clear so that it can be easily understood by

every employee. They must also be comprehensive and able to address questions or situations that may arise. Such work

requires that technical writers be aware of these potential situations or questions at every level within the city. Writing

and introducing policy and other content also entails ensuring that it is not contradictory to any departmental or city

guidelines or objectives. This includes ensuring that content is both in line with the city's mission and the laws of the

community. Often, this work can entail additional legal research.

The core responsibilities for the position are as follows:

Prepare, review, revise, and maintain technical documents, policies, standards, standard operating procedures,

and other information security content to include software and systems engineering, system operations, testing,

and user documentation.

Gather and analyze technical and product information from various sources to document new or changing product

functionality.

Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.

Assist in planning, scheduling, and tracking documentation work to meet release and deliverable dates.

IDEAL CANDIDATE

Highly organized

A self-starter /self-directed individual contributor

Ability to easily work in a team environment

Ability to easily synthesize technical data

Excellent time management skills

Consistently validates to ensure accurate deliverables

Great attention to detail

Excellent written and verbal communication skills

Keen understanding of business etiquette and protocol

Works well under pressure

Excellent interpersonal skills and ability to work cooperatively with other city staff across multiple technical

domains and teams

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Software Development

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