Capital One
Learning Design Manager | Readiness & Associate Experience
Capital One, Richmond, Virginia, United States, 23214
Learning Design Manager | Readiness & Associate Experience
Join to apply for the
Learning Design Manager | Readiness & Associate Experience
role at
Capital One .
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, is one of the largest, most analytically sophisticated financial services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company and a great place to work. At Capital One, we foster a unique culture of enthusiasm, collaboration, innovation, and agile creation, where leaders prioritize well‑being while achieving outstanding results.
This role will be responsible for leading a team of instructional designers to deliver a diverse set of learning experiences to support our Retail Bank teams. The leader will partner closely with other learning leaders and key business partners to create custom learning strategies, empower their team to analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report on learning effectiveness.
Ideal Candidate
Expert in adult learning theory, cognitive science, and evidence‑based learning fields, with a passion for staying on top of the latest research developments, tools, and technologies.
Collaborative relationship manager who can partner across learning teams and business partners to balance learning best practices with business needs and constraints.
Strategic learning partner who stays current with emerging design trends, anticipates future learning needs, solves problems systemically, balances long‑term vision with operational excellence, and manages multiple priorities effectively.
Insight‑driven storyteller who uses feedback, data, and insights to declare a problem statement, drive decisions with continuous improvement, and communicate with clarity and influence across a variety of audiences and levels.
Key Responsibilities
Develop your team to be well‑rounded learning professionals through business acumen, design integrity, tools and technology, adult learning theory, and professional skills.
Keep a pulse on team capacity and prioritization to delegate work effectively and communicate expectations with partners.
Stay in sync with business cycles to anticipate learning needs, make informed decisions, and recommend proactive solutions.
Use data‑driven insights to identify and communicate team impact and make recommendations on future learning strategy.
Collaborate with other learning leaders to identify opportunities for efficiencies throughout the learning design process or by leveraging existing materials.
Help establish processes, norms, and best practices across teams that support collaboration and learning design excellence.
We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply.
Basic Qualifications
High School Diploma, GED or equivalent certification.
At least 2 years of experience in people leadership.
At least 3 years of experience in client‑facing consulting.
At least 5 years of experience as a learning designer, designing learning experiences across digital and in‑person learning environments.
At least 1 year of experience in learning strategy creation.
Preferred Qualifications
1+ years’ experience working in a call center environment.
1+ years’ experience working in a customer‑facing environment.
1+ years’ experience in change management.
2+ years of experience in learning strategy creation.
1+ years’ experience with multi‑modal learning strategies.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary ranges by location:
McLean, VA: $126,700 – $144,600
Plano, TX: $115,200 – $131,500
Richmond, VA: $115,200 – $131,500
Wilmington, DE: $115,200 – $131,500
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website.
No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If you require an accommodation during the application process, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com.
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Learning Design Manager | Readiness & Associate Experience
role at
Capital One .
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, is one of the largest, most analytically sophisticated financial services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company and a great place to work. At Capital One, we foster a unique culture of enthusiasm, collaboration, innovation, and agile creation, where leaders prioritize well‑being while achieving outstanding results.
This role will be responsible for leading a team of instructional designers to deliver a diverse set of learning experiences to support our Retail Bank teams. The leader will partner closely with other learning leaders and key business partners to create custom learning strategies, empower their team to analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report on learning effectiveness.
Ideal Candidate
Expert in adult learning theory, cognitive science, and evidence‑based learning fields, with a passion for staying on top of the latest research developments, tools, and technologies.
Collaborative relationship manager who can partner across learning teams and business partners to balance learning best practices with business needs and constraints.
Strategic learning partner who stays current with emerging design trends, anticipates future learning needs, solves problems systemically, balances long‑term vision with operational excellence, and manages multiple priorities effectively.
Insight‑driven storyteller who uses feedback, data, and insights to declare a problem statement, drive decisions with continuous improvement, and communicate with clarity and influence across a variety of audiences and levels.
Key Responsibilities
Develop your team to be well‑rounded learning professionals through business acumen, design integrity, tools and technology, adult learning theory, and professional skills.
Keep a pulse on team capacity and prioritization to delegate work effectively and communicate expectations with partners.
Stay in sync with business cycles to anticipate learning needs, make informed decisions, and recommend proactive solutions.
Use data‑driven insights to identify and communicate team impact and make recommendations on future learning strategy.
Collaborate with other learning leaders to identify opportunities for efficiencies throughout the learning design process or by leveraging existing materials.
Help establish processes, norms, and best practices across teams that support collaboration and learning design excellence.
We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply.
Basic Qualifications
High School Diploma, GED or equivalent certification.
At least 2 years of experience in people leadership.
At least 3 years of experience in client‑facing consulting.
At least 5 years of experience as a learning designer, designing learning experiences across digital and in‑person learning environments.
At least 1 year of experience in learning strategy creation.
Preferred Qualifications
1+ years’ experience working in a call center environment.
1+ years’ experience working in a customer‑facing environment.
1+ years’ experience in change management.
2+ years of experience in learning strategy creation.
1+ years’ experience with multi‑modal learning strategies.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary ranges by location:
McLean, VA: $126,700 – $144,600
Plano, TX: $115,200 – $131,500
Richmond, VA: $115,200 – $131,500
Wilmington, DE: $115,200 – $131,500
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website.
No agencies please.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If you require an accommodation during the application process, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com.
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