The NRP Group LLC
Join to apply for the
Community Manager
role at
The NRP Group LLC .
Come join NRP’s A+ team!
We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long‑term careers and connections.
As we grow, our goal is for you to grow in your career.
NRP has been recognized with several industry awards including Top Workplaces, Best and Brightest Companies to Work For, and the National Apartment Association’s Best Places to Work.
Benefits
Commission and bonus opportunities
Paid vacation and sick leave
11 paid holidays
Paid maternity & parental bonding leave
Short & long term disability
Medical, dental, vision and life insurance
401(k) match
Training, certification, & growth opportunities
Employee referral & recognition programs
Since its founding in 1994, NRP has built quality homes for residents across a broad range of markets nationwide as a full‑service multifamily developer, general contractor, and property manager.
For additional information, please visit www.NRPGroup.com.
Position Summary Under the direction of the Regional Property Manager, the Community Manager ensures excellent customer service in daily management, coordinates all aspects of apartment community operations, maximizes cash flow while preserving assets, achieves budgeted NOI, provides a quality living environment for residents, and establishes a positive working environment for the property team.
Duties vary depending on community size and staffing.
Essential Functions Statement(s) Financial
Oversee all financial performance of the property and work toward achieving budgeted NOI.
Maximize cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities, daily deposits, and contacting residents to collect overdue rent.
Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
Develop cost‑saving strategies to reduce budgeted expenses.
Create annual operating budget and business plan with the accounting team and Regional Property Manager.
Review financial statements promptly, working closely with the property accounting team.
Prepare variance report on a monthly basis.
Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed.
Recommend and oversee all capital improvements, deferred maintenance and upgrade programs.
Review and analyze all bid summaries for purchase of goods and services, monitor the vendor’s work, and guarantee accurate invoicing.
Ensure that all contracted services and materials are accounted for and that work has been performed properly prior to payment.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.
Marketing
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring all move‑in paperwork is accurately prepared.
Monitor direction of rental activity and all on‑site sales, marketing outreach, and advertising plans.
Maintain in‑depth knowledge of the market, market rents, and demographics to give a competitive edge.
Evaluate and make recommendations for rental pricing.
Monitor daily move‑in/move‑out property status reports and manage the monthly renewal process.
Verify weekly traffic sources, follow up on prospect status and closing ratio numbers, and implement programs and team development plans to improve results.
Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all terms and conditions.
Monitor compliance with fair housing regulations, tax compliance regulations, and other laws as they relate to property‑specific guidelines and occupancy standards.
Maintain passing e‑shop, phone shop, and physical shop scores.
Customer Service
Complete a daily inspection of the property and market‑ready units.
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met.
Supervise safety and risk‑management functions, including coordinating monthly safety meetings.
Review resident retention programs to continue to meet residents’ needs and improve retention.
Provide excellent customer service and display courteous and professional attitude toward all customers.
Maintain availability or coverage for emergencies, on‑call duties, resident functions, and weekends.
Personnel Development
Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures, and core values.
Train, coach, and mentor team members, working with the training department and providing ongoing feedback.
Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication.
Generate employee schedules in e‑time and audit missed punches.
Provide ongoing feedback to team members.
Provide recommendations for compensation adjustments, promotions, and terminations.
Perform other duties as required.
May occasionally be required to assist at other properties.
Run errands to support the property as necessary.
Skills & Abilities Education High School Diploma or equivalent.
Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred.
Experience 5+ years property management experience; one year supervisory experience; working knowledge of applicable landlord‑tenant laws, fair housing regulations, IRS Section 42 – LIHTC Program and other laws as they relate to property‑specific guidelines and occupancy standards.
Technical Skills Strong computer skills, especially in the Microsoft Office Suite; experience in Yardi preferred.
Other Requirements Valid driver’s license and reliable transportation.
EEO Statement The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Marketing and Sales
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Community Manager
role at
The NRP Group LLC .
Come join NRP’s A+ team!
We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long‑term careers and connections.
As we grow, our goal is for you to grow in your career.
NRP has been recognized with several industry awards including Top Workplaces, Best and Brightest Companies to Work For, and the National Apartment Association’s Best Places to Work.
Benefits
Commission and bonus opportunities
Paid vacation and sick leave
11 paid holidays
Paid maternity & parental bonding leave
Short & long term disability
Medical, dental, vision and life insurance
401(k) match
Training, certification, & growth opportunities
Employee referral & recognition programs
Since its founding in 1994, NRP has built quality homes for residents across a broad range of markets nationwide as a full‑service multifamily developer, general contractor, and property manager.
For additional information, please visit www.NRPGroup.com.
Position Summary Under the direction of the Regional Property Manager, the Community Manager ensures excellent customer service in daily management, coordinates all aspects of apartment community operations, maximizes cash flow while preserving assets, achieves budgeted NOI, provides a quality living environment for residents, and establishes a positive working environment for the property team.
Duties vary depending on community size and staffing.
Essential Functions Statement(s) Financial
Oversee all financial performance of the property and work toward achieving budgeted NOI.
Maximize cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities, daily deposits, and contacting residents to collect overdue rent.
Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
Develop cost‑saving strategies to reduce budgeted expenses.
Create annual operating budget and business plan with the accounting team and Regional Property Manager.
Review financial statements promptly, working closely with the property accounting team.
Prepare variance report on a monthly basis.
Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed.
Recommend and oversee all capital improvements, deferred maintenance and upgrade programs.
Review and analyze all bid summaries for purchase of goods and services, monitor the vendor’s work, and guarantee accurate invoicing.
Ensure that all contracted services and materials are accounted for and that work has been performed properly prior to payment.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.
Marketing
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring all move‑in paperwork is accurately prepared.
Monitor direction of rental activity and all on‑site sales, marketing outreach, and advertising plans.
Maintain in‑depth knowledge of the market, market rents, and demographics to give a competitive edge.
Evaluate and make recommendations for rental pricing.
Monitor daily move‑in/move‑out property status reports and manage the monthly renewal process.
Verify weekly traffic sources, follow up on prospect status and closing ratio numbers, and implement programs and team development plans to improve results.
Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all terms and conditions.
Monitor compliance with fair housing regulations, tax compliance regulations, and other laws as they relate to property‑specific guidelines and occupancy standards.
Maintain passing e‑shop, phone shop, and physical shop scores.
Customer Service
Complete a daily inspection of the property and market‑ready units.
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met.
Supervise safety and risk‑management functions, including coordinating monthly safety meetings.
Review resident retention programs to continue to meet residents’ needs and improve retention.
Provide excellent customer service and display courteous and professional attitude toward all customers.
Maintain availability or coverage for emergencies, on‑call duties, resident functions, and weekends.
Personnel Development
Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures, and core values.
Train, coach, and mentor team members, working with the training department and providing ongoing feedback.
Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication.
Generate employee schedules in e‑time and audit missed punches.
Provide ongoing feedback to team members.
Provide recommendations for compensation adjustments, promotions, and terminations.
Perform other duties as required.
May occasionally be required to assist at other properties.
Run errands to support the property as necessary.
Skills & Abilities Education High School Diploma or equivalent.
Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred.
Experience 5+ years property management experience; one year supervisory experience; working knowledge of applicable landlord‑tenant laws, fair housing regulations, IRS Section 42 – LIHTC Program and other laws as they relate to property‑specific guidelines and occupancy standards.
Technical Skills Strong computer skills, especially in the Microsoft Office Suite; experience in Yardi preferred.
Other Requirements Valid driver’s license and reliable transportation.
EEO Statement The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Marketing and Sales
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